Salesforce Exam Marketing Cloud Account Engagement Consultant Topic 4 Question 32 Discussion

Actual exam question for Salesforce's Marketing Cloud Account Engagement Consultant exam

Question #: 32
Topic #: 4

[All Marketing Cloud Account Engagement Consultant Questions]

LenoxSoft sends a list email to the "2019 Tradeshow" list, and does not use a suppression list. The next day, an account manager wants to know why his prospect did not receive the email even though they were a member of the list.

What could have prevented this prospect from receiving the list email?

AThe prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

BThe Dedicated IP address was not warmed up appropriately before the email was scheduled.

CThe prospect was no longer a member of the '2019 Tradeshow' list used for the email send.

DA second prospect with the same email address received the email under 'allow multiple prospects with the same email address.'

Show Suggested Answer

Suggested Answer: C

by Vivan at Sep 14, 2024, 06:25 AM

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Lindsey

5 days ago

Haha, I bet the marketing team is kicking themselves for not using a suppression list! That's a rookie mistake. I hope they've learned their lesson.

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Charlena

26 days ago

Interesting options here. I'd guess it's probably the prospect being removed from the list, that seems the most likely scenario. Maybe they unsubscribed or their contact info changed.

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Keva

3 days ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

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Fabiola

28 days ago

Hmm, the prospect not receiving the email could be due to them already getting another email recently. The IP address not being warmed up properly also seems plausible. I wonder if the prospect was removed from the list, or if someone else with the same email got the email instead.

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Val

11 days ago

A) The prospect already received the email already received another Marketing Cloud Account Engagement email within the past business day, based on the account's business hours.

upvoted 0 times

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