There was a practice question similar to this where we calculated drawings based on beginning capital and retained earnings. Maybe it's around $35,000?
Okay, let's think this through step-by-step. We need to capture when the Technician Wrap Up status is set, then have a way to track the 48-hour SLA and get confirmation from the Technician. The custom fields and workflow/process builder options seem like good approaches to consider.
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