Discuss Salesforce Salesforce Certified Heroku Architect (Plat-Arch-206) Exam Topic 8 Question 12

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

ACreate a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

BCreate a Workflow to close the Milestone when the Wrap Up is complete

CCreate a Milestone which has entry criteria (or Status = Technician Wrap Up.

DCreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up

ECreate custom fields to capture that the Wrap Up Activities have been completed.

Suggested Answer: B, C, D

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12 comments · newest first

Laurel 12 months ago

Custom fields? Seems like overkill for this situation.

Walton 12 months ago

A Process to call a Flow sounds like a solid choice too.

Pamella 12 months ago

Not sure about D, does it really enforce the SLA?

Silva 1 year ago

Definitely agree, C seems essential!

Dewitt 1 year ago

I think option C is a must for tracking the SLA.

Stefany 1 year ago

I practiced a similar question where we had to set up custom fields. I wonder if option E is necessary here, but it seems like it might be overkill for just confirming wrap-up completion.

Brittni 1 year ago

I think option D sounds familiar since we talked about Entitlement Processes having entry criteria. It might be the right way to enforce the SLA based on the Work Order status.

Donte 1 year ago

I'm a bit unsure if we need a Workflow or a Process for closing the Milestone. I feel like both could work, but I can't recall which one is more efficient.

Crista 1 year ago

I remember we discussed how milestones are crucial for tracking SLAs, so I think option C about creating a Milestone is definitely a good choice.

Gracie 1 year ago

Hmm, this seems like a tricky networking question. I'll need to think through the different session types and how they might be handled in a hot standby backup scenario.

Nicolette 1 year ago

I think the answer is A. The Extract will revert to single-row fetch mode when it encounters LOB data, but then resume array fetches afterwards.

Roxane 1 year ago

Hmm, I'm a bit unsure about this one. The options cover a range of data-related responsibilities, so I'll need to think carefully about which one specifically applies to a data custodian.

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 8 Question 12 Discussion