Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 8 Question 12 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam

Question #: 12
Topic #: 8

[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

ACreate a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

BCreate a Workflow to close the Milestone when the Wrap Up is complete

CCreate a Milestone which has entry criteria (or Status = Technician Wrap Up.

DCreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up

ECreate custom fields to capture that the Wrap Up Activities have been completed.

Show Suggested Answer

Suggested Answer: B, C, D

by Krissy at Dec 24, 2022, 10:39 AM

Limited Time Offer

25%

Off

Get Premium Salesforce Certified Heroku Architect (Plat-Arch-206) Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Laurel

4 months ago

Custom fields? Seems like overkill for this situation.

upvoted 0 times

...

Walton

4 months ago

A Process to call a Flow sounds like a solid choice too.

upvoted 0 times

...

Pamella

4 months ago

Not sure about D, does it really enforce the SLA?

upvoted 0 times

...

Silva

4 months ago

Definitely agree, C seems essential!

upvoted 0 times

...

Dewitt

4 months ago

I think option C is a must for tracking the SLA.

upvoted 0 times

...

Stefany

5 months ago

I practiced a similar question where we had to set up custom fields. I wonder if option E is necessary here, but it seems like it might be overkill for just confirming wrap-up completion.

upvoted 0 times

...

Brittni

5 months ago

I think option D sounds familiar since we talked about Entitlement Processes having entry criteria. It might be the right way to enforce the SLA based on the Work Order status.

upvoted 0 times

...

Donte

5 months ago

I'm a bit unsure if we need a Workflow or a Process for closing the Milestone. I feel like both could work, but I can't recall which one is more efficient.

upvoted 0 times

...

Crista

5 months ago

I remember we discussed how milestones are crucial for tracking SLAs, so I think option C about creating a Milestone is definitely a good choice.

upvoted 0 times

...

Gracie

5 months ago

Hmm, this seems like a tricky networking question. I'll need to think through the different session types and how they might be handled in a hot standby backup scenario.

upvoted 0 times

...

Nicolette

5 months ago

I think the answer is A. The Extract will revert to single-row fetch mode when it encounters LOB data, but then resume array fetches afterwards.

upvoted 0 times

...

Roxane

5 months ago

Hmm, I'm a bit unsure about this one. The options cover a range of data-related responsibilities, so I'll need to think carefully about which one specifically applies to a data custodian.

upvoted 0 times

...