Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?
Callouts from Salesforce to Heroku can be made using:
Which technology do Salesforce REST APIs use for authentication?
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?
The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration.
Which three options are available to the Disaster? (Choose three.)