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Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 7 Question 7 Discussion

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.Which two upsell activities should the CSR consider? (Choose two.)
C) Open a Case and inform Customer of weekend service pricing. and D) Open a Case and send email with new Service offerings.
A) Open a Case and a renewal Opportunity for the Sales team.
B) Open a Case and create a Work Order for the Dispatch Team.

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 7 Question 7 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam
Question #: 7
Topic #: 7
[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Venita at Sep 16, 2022, 12:37 PM

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Lasandra
10 months ago
I agree with A, but I’d prefer more info on new services first!
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Owen
10 months ago
A is essential, but B seems unnecessary for upselling.
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Allene
10 months ago
Wait, can they really upsell on a weekend? Sounds odd.
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James
11 months ago
I think C is a good option too, but not sure about the pricing part.
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Kenny
11 months ago
Definitely A and D! Those make the most sense.
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Graciela
11 months ago
I feel like option B might not be the best choice since it involves the Dispatch Team, which doesn't seem directly related to upselling.
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Joanne
11 months ago
I remember practicing a question similar to this, and I think sending an email with new service offerings could be a good way to keep the customer engaged. So maybe option D?
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Pamella
11 months ago
I'm not sure about option C. Informing the customer about weekend service pricing seems relevant, but would they really be interested in that right now?
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Nelida
11 months ago
I think option A makes sense because opening a renewal opportunity could help the sales team follow up on the expiring coverage.
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Mira
11 months ago
I've got this! The best practice is to let the customer know you understand how they feel. That shows you're listening and validates their emotions, which is exactly what they need in that moment.
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Josephine
11 months ago
I vaguely remember something about encryption schemes; I think they need to be the same across all servers for communication to work properly.
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Daniela
11 months ago
I'm pretty sure the correct answers are A and D, but I'll double-check the sfdx commands just to be sure.
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Dierdre
11 months ago
I'm not sure about this one. I'll have to review my notes on form extensions to figure out the right answer.
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Joesph
11 months ago
I guess it could be C too, optimizing inventory sounds right. But I'm not entirely confident.
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