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Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
Suggested Answer: A, C
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14 comments · newest first
DA
Danica
12 months ago
Agreed, training is key, but documentation is just as important!
LO
Lorean
12 months ago
Wait, why are Cases rising with new products? That’s surprising!
TE
Telma
12 months ago
Not sure if training Sales Reps is the right move here.
AL
Almeta
1 year ago
I think publishing pre-release docs could help too.
ES
Essie
1 year ago
Definitely need to increase training for Field Service Technicians!
CL
Cletus
1 year ago
I feel like having training documentation in a closed Chatter group might not reach everyone effectively. Wouldn't it be better to share it more widely?
RE
Rebbecca
1 year ago
Increasing training for Sales Representatives doesn't seem directly related to fixing customer issues, but maybe it could help with communication?
DE
Deandrea
1 year ago
I'm not entirely sure, but I think publishing pre-release documentation could help customers understand the changes better.
AM
Amina
1 year ago
I remember we discussed the importance of training for Field Service Technicians, especially after new releases. That seems like a solid choice.
SH
Sherell
1 year ago
Complex Web service composition seems like the obvious choice here. That's likely beyond the scope of what a typical service agent would be responsible for.
LO
Lorean
1 year ago
I want to say that option II could be correct since there's an exemption amount for GSTT, but I can't recall the exact thresholds or previous examples we discussed.
EV
Evette
1 year ago
Okay, let's see. I remember from the Vagrant documentation that it uses "providers" to interact with different hypervisors, so I'm guessing the answer is D. Vagrant uses providers to control external hypervisors like VirtualBox.
BA
Barbra
1 year ago
Hmm, I'm a bit unsure about the difference between verification and validation here. I'll need to think carefully about the definitions to make sure I select the right answer.
GO
Golda
1 year ago
Okay, I know that self-funded plans involve the employer taking on more financial risk for employee healthcare costs. I think the answer about employers being able to purchase stop-loss insurance is the right one.