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Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 7 Question 10 Discussion

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.Which two recommendations should a Consultant make? (Choose two.)
A) Increase training to Field Service Technicians and C) Publish pre-release documentation on the Customer Community.
B) Publish training documentation in a closed Chatter group
D) Increase training to Sales Representatives.

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 7 Question 10 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam
Question #: 10
Topic #: 7
[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, C

by Edna at Nov 21, 2022, 06:26 AM

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Danica
10 months ago
Agreed, training is key, but documentation is just as important!
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Lorean
10 months ago
Wait, why are Cases rising with new products? That’s surprising!
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Telma
10 months ago
Not sure if training Sales Reps is the right move here.
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Almeta
11 months ago
I think publishing pre-release docs could help too.
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Essie
11 months ago
Definitely need to increase training for Field Service Technicians!
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Cletus
11 months ago
I feel like having training documentation in a closed Chatter group might not reach everyone effectively. Wouldn't it be better to share it more widely?
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Rebbecca
11 months ago
Increasing training for Sales Representatives doesn't seem directly related to fixing customer issues, but maybe it could help with communication?
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Deandrea
11 months ago
I'm not entirely sure, but I think publishing pre-release documentation could help customers understand the changes better.
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Amina
11 months ago
I remember we discussed the importance of training for Field Service Technicians, especially after new releases. That seems like a solid choice.
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Sherell
11 months ago
Complex Web service composition seems like the obvious choice here. That's likely beyond the scope of what a typical service agent would be responsible for.
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Lorean
11 months ago
I want to say that option II could be correct since there's an exemption amount for GSTT, but I can't recall the exact thresholds or previous examples we discussed.
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Evette
11 months ago
Okay, let's see. I remember from the Vagrant documentation that it uses "providers" to interact with different hypervisors, so I'm guessing the answer is D. Vagrant uses providers to control external hypervisors like VirtualBox.
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Barbra
11 months ago
Hmm, I'm a bit unsure about the difference between verification and validation here. I'll need to think carefully about the definitions to make sure I select the right answer.
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Golda
11 months ago
Okay, I know that self-funded plans involve the employer taking on more financial risk for employee healthcare costs. I think the answer about employers being able to purchase stop-loss insurance is the right one.
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