Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
I agree with Ronnie. Managing attached articles and searching the knowledge base, as well as attaching articles to work orders and work order line items, make sense.
Lauran
4 days agoShaunna
10 days agoRonnie
11 days agoKate
20 days agoDenae
2 days agoVictor
6 days agoAlita
7 days ago