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Salesforce Exam Heroku Architect Topic 6 Question 54 Discussion

Actual exam question for Salesforce's Heroku Architect exam
Question #: 54
Topic #: 6
[All Heroku Architect Questions]

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, D

Contribute your Thoughts:

Lauran
4 days ago
I agree with Ronnie. Managing attached articles and searching the knowledge base, as well as attaching articles to work orders and work order line items, make sense.
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Shaunna
10 days ago
Hold on, did someone say 'Quick Actions'? I'm pretty sure that's just a fancy term for 'Ctrl + Alt + Delete' in the field service world.
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Ronnie
11 days ago
I think the answer is B and D.
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Kate
20 days ago
I think D is the correct answer. Attaching articles to both Work Orders and Work Order Line Items is a key capability.
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Denae
2 days ago
I agree with both of you, D and B are the correct capabilities that will now be available.
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Victor
6 days ago
I think B is also a valid option, being able to manage attached articles and search the knowledge base is important.
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Alita
7 days ago
I agree, D is definitely one of the capabilities available now.
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