MENU
Universal Containers wants to reduce their mean-time-to-service
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )
Suggested Answer: A, C, D
Get Premium Salesforce Certified Heroku Architect (Plat-Arch-206) Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
13 comments · newest first
ST
Stevie
12 months ago
Really? Can a Knowledge Base actually speed things up?
AB
Abel
12 months ago
Wow, I didn't think about Customer Entitlements!
DE
Desmond
12 months ago
Adjust Scheduling Policy? Not sure that's effective.
MA
Marguerita
1 year ago
Totally agree, but Dispatching is key too.
RE
Regenia
1 year ago
Knowledge Base is a must for quick info!
ME
Mee
1 year ago
Dispatching is definitely crucial. I recall a case study where better dispatching led to faster service, but I wonder if it’s the best choice here.
TE
Tegan
1 year ago
Adjusting the Scheduling Policy seems like a good option too. I practiced a similar question where optimizing schedules helped improve response times.
AL
Alva
1 year ago
I'm not entirely sure about Customer Entitlements. I remember it being important, but I'm not convinced it directly impacts service time.
DO
Dorethea
1 year ago
I think using a Knowledge Base could really help reduce the mean-time-to-service since it allows technicians to find solutions quickly.
LO
Long
1 year ago
Hmm, I'm a bit unsure about this one. I remember something about preserving the original evidence, but I can't recall the exact details. I'll have to think this through carefully.
CA
Carline
1 year ago
Okay, let's see. I'm pretty sure custom objects can be on the detail side of a master-detail relationship, so that's not the issue. I'll focus on the other options.
ED
Edelmira
1 year ago
This looks straightforward, I'll start by identifying the key self-service functions mentioned in the question.
TH
Thurman
1 year ago
This makes sense to me. The test design techniques guide the creation of the test basis checklist, so they need to be aligned. I feel pretty confident I can explain this well in my answer.