Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 8 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam

Question #: 8
Topic #: 3

[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

AKnowledge Base

BCustomer Entitlements

CAdjust Scheduling Policy

DDispatching

Show Suggested Answer

Suggested Answer: A, C, D

by Pete at Oct 13, 2022, 08:35 PM

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Stevie

4 months ago

Really? Can a Knowledge Base actually speed things up?

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Abel

4 months ago

Wow, I didn't think about Customer Entitlements!

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Desmond

4 months ago

Adjust Scheduling Policy? Not sure that's effective.

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Marguerita

4 months ago

Totally agree, but Dispatching is key too.

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Regenia

4 months ago

Knowledge Base is a must for quick info!

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Mee

5 months ago

Dispatching is definitely crucial. I recall a case study where better dispatching led to faster service, but I wonder if it’s the best choice here.

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Tegan

5 months ago

Adjusting the Scheduling Policy seems like a good option too. I practiced a similar question where optimizing schedules helped improve response times.

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Alva

5 months ago

I'm not entirely sure about Customer Entitlements. I remember it being important, but I'm not convinced it directly impacts service time.

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Dorethea

5 months ago

I think using a Knowledge Base could really help reduce the mean-time-to-service since it allows technicians to find solutions quickly.

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Long

5 months ago

Hmm, I'm a bit unsure about this one. I remember something about preserving the original evidence, but I can't recall the exact details. I'll have to think this through carefully.

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Carline

5 months ago

Okay, let's see. I'm pretty sure custom objects can be on the detail side of a master-detail relationship, so that's not the issue. I'll focus on the other options.

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Edelmira

5 months ago

This looks straightforward, I'll start by identifying the key self-service functions mentioned in the question.

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Thurman

5 months ago

This makes sense to me. The test design techniques guide the creation of the test basis checklist, so they need to be aligned. I feel pretty confident I can explain this well in my answer.

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