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Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 8 Discussion

Universal Containers wants to reduce their mean-time-to-serviceWhich three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )
A) Knowledge Base and C) Adjust Scheduling Policy and D) Dispatching
B) Customer Entitlements

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 8 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam
Question #: 8
Topic #: 3
[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

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Suggested Answer: A, C, D

by Pete at Oct 13, 2022, 08:35 PM

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Stevie
10 months ago
Really? Can a Knowledge Base actually speed things up?
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Abel
10 months ago
Wow, I didn't think about Customer Entitlements!
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Desmond
10 months ago
Adjust Scheduling Policy? Not sure that's effective.
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Marguerita
11 months ago
Totally agree, but Dispatching is key too.
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Regenia
11 months ago
Knowledge Base is a must for quick info!
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Mee
11 months ago
Dispatching is definitely crucial. I recall a case study where better dispatching led to faster service, but I wonder if it’s the best choice here.
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Tegan
11 months ago
Adjusting the Scheduling Policy seems like a good option too. I practiced a similar question where optimizing schedules helped improve response times.
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Alva
11 months ago
I'm not entirely sure about Customer Entitlements. I remember it being important, but I'm not convinced it directly impacts service time.
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Dorethea
11 months ago
I think using a Knowledge Base could really help reduce the mean-time-to-service since it allows technicians to find solutions quickly.
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Long
11 months ago
Hmm, I'm a bit unsure about this one. I remember something about preserving the original evidence, but I can't recall the exact details. I'll have to think this through carefully.
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Carline
11 months ago
Okay, let's see. I'm pretty sure custom objects can be on the detail side of a master-detail relationship, so that's not the issue. I'll focus on the other options.
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Edelmira
11 months ago
This looks straightforward, I'll start by identifying the key self-service functions mentioned in the question.
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Thurman
11 months ago
This makes sense to me. The test design techniques guide the creation of the test basis checklist, so they need to be aligned. I feel pretty confident I can explain this well in my answer.
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