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Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 57 Discussion

A ClientService Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.Which two upsell activities should the CSR consider? (Choose two.)
C) Open a Case and inform Customer of weekend service pricing. and D) Open a Case and send email with new Service offerings.
A) Open a Case and a renewal Opportunity for the Sales team.
B) Open a Case and create a Work Order for the Dispatch Team.

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 57 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam
Question #: 57
Topic #: 3
[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

A ClientService Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Jolanda at Mar 05, 2025, 07:14 PM

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Eliseo
6 months ago
A is the best choice for sure!
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Laila
6 months ago
Wait, weekend service pricing? Is that really a thing?
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Arthur
6 months ago
I think C is a good option too!
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Haydee
6 months ago
Why not just renew the coverage directly? Seems simpler.
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Starr
6 months ago
Definitely A and D! Makes sense to upsell.
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Jaclyn
7 months ago
I practiced a similar question where we had to consider customer needs first, so I think A and D make sense for upselling effectively.
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Kara
7 months ago
I feel like C could be relevant too, especially if the customer needs immediate service. But I’m not confident about the weekend pricing part.
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Mi
7 months ago
I'm not entirely sure, but I remember something about upselling being linked to creating opportunities for the sales team, so maybe A is right?
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Aileen
7 months ago
I think options A and D might be the best choices since they both involve proactive communication with the customer about their coverage.
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Wilson
8 months ago
I'm a little confused by the options here. Is informing the customer of weekend service pricing or sending an email with new service offerings really considered upsell activities in this scenario? I'm not sure those are the best choices.
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Clarinda
8 months ago
Okay, let me think this through. The key seems to be that the customer's coverage is about to expire, so I should focus on renewal options to upsell. Opening a Case and an Opportunity makes the most sense.
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Elliott
8 months ago
Hmm, I'm a bit unsure about this one. Should I also be considering creating a Work Order for the Dispatch Team? Or would that be overkill?
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Audry
8 months ago
This seems pretty straightforward. I'd go with opening a Case and a renewal Opportunity for the Sales team to follow up on.
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Olene
1 year ago
Tough call, but I'd say A and B. Gotta keep the sales team in the loop and make sure the dispatch team is on it. Weekend service pricing? More like 'weekend party pricing', am I right?
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Lettie
1 year ago
C) Open a Case and inform Customer of weekend service pricing.
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Jacklyn
1 year ago
B) Open a Case and create a Work Order for the Dispatch Team.
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Mitsue
1 year ago
A) Open a Case and a renewal Opportunity for the Sales team.
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Janey
1 year ago
C) Open a Case and inform Customer of weekend service pricing.
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Nu
1 year ago
B) Open a Case and create a Work Order for the Dispatch Team.
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Lura
1 year ago
A) Open a Case and a renewal Opportunity for the Sales team.
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Staci
1 year ago
I would go with B and C, informing the customer about weekend service pricing is important.
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Mila
1 year ago
I agree with Fausto, A and D make sense for upselling.
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Teddy
1 year ago
This is a tricky one, but I think A and D are the way to go. Can't let that customer get left in the dark!
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Tu
1 year ago
Hmm, I'd go with B and C. Weekend service pricing is key, and a work order for the dispatch team could really help get things moving.
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Jose
1 year ago
C) Open a Case and inform Customer of weekend service pricing.
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Alishia
1 year ago
B) Open a Case and create a Work Order for the Dispatch Team.
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Leonida
1 year ago
A and D for sure. Gotta give that customer a heads up on those new service offerings before the coverage expires!
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Alton
1 year ago
CSR: You're welcome! We want to make sure you have all the information you need.
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Rima
1 year ago
Customer: Thank you for letting me know about the new service offerings.
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Kattie
1 year ago
D) Open a Case and send email with new Service offerings.
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Selma
1 year ago
A) Open a Case and a renewal Opportunity for the Sales team.
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Fausto
1 year ago
I think A and D are good options.
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