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Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
Suggested Answer: B, D
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12 comments · newest first
ST
Steffanie
12 months ago
Quick actions in articles? That's a game changer!
KE
Kenda
12 months ago
I thought you could only attach to line items, is that right?
AN
Andree
12 months ago
Wait, can you really attach articles to both work orders and line items?
TE
Tegan
1 year ago
Totally agree, that's super useful!
LE
Lemuel
1 year ago
You can manage attached articles now!
VI
Viva
1 year ago
I definitely recall something about attaching knowledge articles, but I can't remember if it's just for line items or if it includes work orders too.
SH
Shanice
1 year ago
I feel like the quick actions and global actions might not be directly related to the knowledge articles. I’m a bit confused about that.
NA
Nathalie
1 year ago
I remember practicing a question about managing articles and searching the knowledge base. That seems like a strong option here.
AL
Alayna
1 year ago
I think we can attach articles to both work orders and line items, but I'm not entirely sure if that's the right choice.
LO
Louis
1 year ago
Got it! The odd one out is C. Structural is the only one that doesn't directly refer to a testing method or approach.
BE
Becky
1 year ago
Okay, let's think this through step-by-step. The initial configuration has specific topics, and the changes replace them with a single # topic. I'm guessing this will have some impact, but I'm not sure exactly what.
IE
Iesha
1 year ago
Hmm, I'm not totally sure about this one. I'll need to think it through carefully and review the options.