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Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 4 Discussion

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.Which two capabilities will now be available? (Choose two.)
B) Manage Attached Articles and Search the Knowledge Base and D) Attach Articles to Work Orders and Work Order Line Items.
A) Attach Knowledge Articles to Work Order Line Hems Only.
C) include Quick Actions and Global Actions in Attached Articles.

Salesforce Certified Heroku Architect (Plat-Arch-206) Exam - Topic 3 Question 4 Discussion

Actual exam question for Salesforce's Salesforce Certified Heroku Architect (Plat-Arch-206) exam
Question #: 4
Topic #: 3
[All Salesforce Certified Heroku Architect (Plat-Arch-206) Questions]

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, D

by Golda at Aug 23, 2022, 09:05 AM

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Steffanie
10 months ago
Quick actions in articles? That's a game changer!
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Kenda
10 months ago
I thought you could only attach to line items, is that right?
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Andree
10 months ago
Wait, can you really attach articles to both work orders and line items?
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Tegan
11 months ago
Totally agree, that's super useful!
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Lemuel
11 months ago
You can manage attached articles now!
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Viva
11 months ago
I definitely recall something about attaching knowledge articles, but I can't remember if it's just for line items or if it includes work orders too.
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Shanice
11 months ago
I feel like the quick actions and global actions might not be directly related to the knowledge articles. I’m a bit confused about that.
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Nathalie
11 months ago
I remember practicing a question about managing articles and searching the knowledge base. That seems like a strong option here.
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Alayna
11 months ago
I think we can attach articles to both work orders and line items, but I'm not entirely sure if that's the right choice.
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Louis
11 months ago
Got it! The odd one out is C. Structural is the only one that doesn't directly refer to a testing method or approach.
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Becky
11 months ago
Okay, let's think this through step-by-step. The initial configuration has specific topics, and the changes replace them with a single # topic. I'm guessing this will have some impact, but I'm not sure exactly what.
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Iesha
11 months ago
Hmm, I'm not totally sure about this one. I'll need to think it through carefully and review the options.
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