Salesforce Exam Health Cloud Accredited Professional Topic 4 Question 43 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam

Question #: 43
Topic #: 4

[All Health Cloud Accredited Professional Questions]

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

AIdentity Verification Flow Templates

BReusable Verification FlexCards

CCustomer Identity OmniScript Templates

DVerify Customer Identity Process Flow

Show Suggested Answer

Suggested Answer: A

The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1.The Advanced Patient Card is a customizable component that can be added to the Health Cloud console or the Contact Center app2.It can also display data from external sources, such as EHR systems or medical devices3.

1:Use the Advanced Patient Card - Salesforce2:Configure the Person Account Page Layout for Contact Center - Salesforce3:Display Data from External Sources in the Advanced Patient Card - Salesforce

by Helga at Jul 01, 2024, 06:41 AM

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Felton

4 days ago

I'm leaning towards A) Identity Verification Flow Templates. It sounds like it might be the most customizable option to meet Bloomington Caregivers' needs.

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Virgina

8 days ago

C) Customer Identity OmniScript Templates looks really interesting, but I'm not sure it's the best fit for this specific scenario. Hmm, tough choice!

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Ammie

12 days ago

I'm torn between B) and D). Both seem like viable options, but I wonder if the Verify Customer Identity Process Flow might be a bit more comprehensive.

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