Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Health Cloud Accredited Professional Topic 1 Question 26 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam
Question #: 26
Topic #: 1
[All Health Cloud Accredited Professional Questions]

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

Show Suggested Answer Hide Answer
Suggested Answer: B, C, E

by Laurel at Aug 30, 2023, 01:51 AM

Limited Time Offer

25%

Off

Get Premium Health Cloud Accredited Professional Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Daron
30 days ago
Ah, the joys of prior authorization requests - the bane of every patient's existence, and the consultants' bread and butter.
upvoted 0 times
...
Elly
1 months ago
I bet the payer's call center is like a real-life version of the IT Crowd, just with more hold music and less sarcasm.
upvoted 0 times
Cristen
5 days ago
A: A sounds like a good approach, getting input directly from the users.
upvoted 0 times
...
...
Helga
1 months ago
D? Really? Using work from another project sounds like a lazy approach. This is a unique situation, and the consultant should start fresh.
upvoted 0 times
Romana
8 days ago
A) I agree, starting fresh with identifying personas and understanding their needs is the best approach.
upvoted 0 times
...
Melina
10 days ago
C) Research industry trends and develop a point of view, then present it to the customer for validation.
upvoted 0 times
...
Brice
20 days ago
A) Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.
upvoted 0 times
...
...
Joesph
2 months ago
I'm leaning towards C. Researching industry trends and presenting a point of view shows the consultant is proactive and has a strategic vision.
upvoted 0 times
Pamella
1 months ago
User 2: Yeah, researching industry trends can provide valuable insights for optimizing the workflow.
upvoted 0 times
...
Avery
1 months ago
D: It's important to have a solid foundation before making any recommendations.
upvoted 0 times
...
Lavelle
1 months ago
C: Researching can provide valuable insights for optimizing the workflow.
upvoted 0 times
...
Doyle
1 months ago
B: Yeah, it shows that the consultant is staying up-to-date with the latest information.
upvoted 0 times
...
Brett
1 months ago
A: I think researching industry trends is a good idea.
upvoted 0 times
...
Audrie
1 months ago
User 1: I think C is a good option. It shows initiative and strategic thinking.
upvoted 0 times
...
...
Maryrose
2 months ago
B might work, but I'm not sure the client will appreciate a proof of concept without understanding their specific needs first. That could be a waste of time.
upvoted 0 times
...
Omega
2 months ago
I think option A is the way to go. Understanding the personas and their day-to-day challenges is crucial to defining a truly effective workflow.
upvoted 0 times
Minna
17 days ago
C) Research Industry trends and develop a point of view, then present it to the customer for validation.
upvoted 0 times
...
Merilyn
28 days ago
A) It really helps to put yourself in their shoes to see where improvements can be made.
upvoted 0 times
...
Vashti
2 months ago
B) That sounds like a good approach. Getting firsthand insights from the users is key.
upvoted 0 times
...
Dalene
2 months ago
A) Identify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.
upvoted 0 times
...
...
An
2 months ago
I prefer option C. Researching industry trends can provide valuable insights that can guide us in defining the workflow for the call center.
upvoted 0 times
...
Rory
2 months ago
I agree with Katy. Understanding the users' needs and pain points is crucial in optimizing the workflow for the call center.
upvoted 0 times
...
Katy
2 months ago
I think option A is the best approach. By identifying personas and observing their daily tasks, we can pinpoint areas for improvement.
upvoted 0 times
...

Save Cancel