Salesforce Exam Health Cloud Accredited Professional Topic 1 Question 26 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam

Question #: 26
Topic #: 1

[All Health Cloud Accredited Professional Questions]

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

AIdentify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.

BBuild a proof of concept to present to the client and ask them for feedback.

CResearch Industry trends and develop a point of view, then present it to the customer for validation.

DUse work from another project to Inform the discovery, then review It with the IT department.

Show Suggested Answer

Suggested Answer: B, C, E

by Laurel at Aug 30, 2023, 01:51 AM

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Joesph

7 days ago

I'm leaning towards C. Researching industry trends and presenting a point of view shows the consultant is proactive and has a strategic vision.

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Maryrose

12 days ago

B might work, but I'm not sure the client will appreciate a proof of concept without understanding their specific needs first. That could be a waste of time.

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Omega

14 days ago

I think option A is the way to go. Understanding the personas and their day-to-day challenges is crucial to defining a truly effective workflow.

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Dalene

2 days ago

A) Identify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.

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An

16 days ago

I prefer option C. Researching industry trends can provide valuable insights that can guide us in defining the workflow for the call center.

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Rory

17 days ago

I agree with Katy. Understanding the users' needs and pain points is crucial in optimizing the workflow for the call center.

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Katy

19 days ago

I think option A is the best approach. By identifying personas and observing their daily tasks, we can pinpoint areas for improvement.

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