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Universal containers want technicians to view work progress through the work
order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
Suggested Answer: B
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Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
40 comments · newest first
AS
Ashton
11 months ago
Totally agree with A, it’s straightforward!
LO
Lou
11 months ago
Wait, can we really use Visualforce in the mobile app?
BR
Britt
12 months ago
D seems unnecessary, just add a link?
EL
Elke
12 months ago
I think C is better for real-time updates.
AV
Avery
1 year ago
Option A is the simplest way to go!
ED
Edison
1 year ago
Option D seems like it could work, but I’m not sure if a report chart would provide the detailed view of progress that technicians need in the field.
AL
Alaine
1 year ago
I’m a bit confused about option B. I know we talked about Visualforce pages, but I thought they weren’t the best fit for mobile apps.
NI
Nickole
1 year ago
I remember practicing a question similar to this, and I feel like creating a custom lightning component could be the right approach. It seems more flexible for mobile use.
JA
Janna
1 year ago
I think option A sounds familiar since we discussed page layouts in our study group, but I'm not entirely sure if that's the best way to show line items in the mobile app.
TA
Talia
1 year ago
I'm leaning towards option C - creating a custom Lightning component to display the work order progress. This seems like a more flexible and potentially more feature-rich solution, but I'll need to double-check the requirements to be sure.
MA
Marguerita
1 year ago
Okay, let me think this through. I believe the answer is option A - adding the work order line items related list to the work order page layout and assigning it to the technician's profile. This way, the technicians can view the work progress directly in the mobile app.
FL
Florinda
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different approaches, but I'm not sure which one is the most appropriate for the given requirement.
EL
Elbert
1 year ago
This looks like a straightforward configuration question. I think the key is to understand the requirement to view work progress through the work order line-item card in the mobile app.
AR
Arlette
1 year ago
I'm going to have to go with A. It's the most direct approach, and I don't think we need to be getting fancy here. Keep it simple, you know?
RA
Rasheeda
1 year ago
Let's go with A then. It's the most direct way to meet the requirement.
EL
Elroy
1 year ago
Yeah, A seems like the most straightforward option for this requirement.
XO
Xochitl
1 year ago
I agree, keeping it simple is usually the best approach.
VA
Vanna
1 year ago
B? Really? Why would we want to open a separate page in the mobile browser? That just seems like an extra step for the technicians.
KA
Karan
1 year ago
B? Really? Why would we want to open a separate page in the mobile browser? That just seems like an extra step for the technicians.
DO
Dorcas
1 year ago
C) create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
GE
Germaine
1 year ago
A) add the work order line items related list of the work order page layout and assign the layout to the technician's profile.
BA
Barbra
2 years ago
D could be an interesting way to get a high-level view, but I'm not sure if that's exactly what they're looking for. Hmm, tough choice.
MA
Mable
1 year ago
D) create a report chart that summarizes work order line items and add a link to the service appointment layout.
LY
Lynelle
1 year ago
C) create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
MI
Mignon
1 year ago
A) add the work order line items related list of the work order page layout and assign the layout to the technician's profile.
VE
Vernell
2 years ago
C seems like the most powerful option, but it might be overkill for this requirement. Let's not overcomplicate things.
HI
Hildred
1 year ago
True, let's go with option A to keep it straightforward.
JU
Justine
1 year ago
A seems like a simpler solution that still meets the requirement.
PH
Phuong
1 year ago
C) create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
SA
Salome
1 year ago
A) add the work order line items related list of the work order page layout and assign the layout to the technician's profile.
TR
Tracie
1 year ago
C) create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
IR
Iraida
1 year ago
A) add the work order line items related list of the work order page layout and assign the layout to the technician's profile.
AL
Alaine
2 years ago
But wouldn't creating a custom lightning component be more efficient for technicians?
JA
Janessa
2 years ago
I disagree, I believe the correct answer is A, adding the work order line items related list.
AN
Angelyn
2 years ago
Option A looks like the straightforward solution here. Let's keep it simple and just add the work order line items to the page layout.
JU
Judy
1 year ago
Let's go with option A then, it's the most straightforward solution.
SA
Sarina
1 year ago
It's important to keep it simple for the technicians to easily view the progress.
AL
Alesia
2 years ago
Yeah, adding the work order line items to the page layout makes the most sense.
ST
Stanton
2 years ago
I agree, option A seems like the easiest way to go about it.
AL
Alaine
2 years ago
I think the answer is C, creating a custom lightning component.