Universal containers want technicians to view work progress through the work
order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
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