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At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work
orders, and need Read access to work types and work rules. They also book and manage appointments, assign
mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
Suggested Answer: B
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Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that work together on service appointments.
36 comments · newest first
DO
Domitila
11 months ago
Surprised there's no option just for Agents!
AL
Albert
11 months ago
Agents need access to work types and rules, so B fits.
RA
Rashida
12 months ago
Wait, why not D? Seems like they need more permissions.
NA
Nan
12 months ago
Definitely agree with B! Covers all bases.
KI
Kimberlie
1 year ago
I think option B is the best choice.
IZ
Izetta
1 year ago
I feel like the "Mobile, Agent, and Resource" option is comprehensive, but I wonder if it might complicate things unnecessarily.
RA
Raina
1 year ago
The "Agent" permission set seems too limited for what they need to do, but I can't recall if "Dispatcher" would give them enough access.
SA
Sage
1 year ago
I remember a practice question where we had to assign permissions for similar tasks, and I think "Mobile, Agent, and Resource" could be overkill.
DE
Devorah
1 year ago
I think the "Agent and Resource" option might be the best since it covers both case management and resource scheduling, but I'm not entirely sure.
ER
Erasmo
1 year ago
I think the "Agent and Resource" permission set might be the way to go here. It covers the core responsibilities like creating cases and managing appointments, without giving them unnecessary access that the "Mobile, Agent, and Resource" set would provide.
AL
Alayna
1 year ago
Okay, let's see. The agents need to create cases, work orders, and manage appointments, so they'll need access to work types and work rules. They also need to assign mobile resources and optimize schedules, so the "Mobile, Agent, and Resource" option seems like the best fit.
SK
Skye
1 year ago
Hmm, I'm a bit unsure about this one. The question is asking for the "best" permission set, so I'll need to weigh the pros and cons of each option to determine which one is the most appropriate.
DA
Daniel
1 year ago
This seems like a straightforward question about assigning the right permission set to NTO agents. I'll need to carefully review the job responsibilities listed and match them to the available permission set options.
HE
Helaine
1 year ago
Huh, interesting. I was leaning towards adding a third node to provide majority votes, but I'm not sure if that's the best approach here. I'll have to think this through a bit more.
CH
Chu
1 year ago
This looks like a tricky BGP routing question. I'll need to carefully review the topology and configuration details to determine the expected output on R1.
JI
Jina
1 year ago
Based on my understanding, the list of Document Revisions is likely stored in the Knowledge Articles, so I'll select option C.
YO
Yolande
1 year ago
Okay, I remember learning about this in class. I think the correct answer is 8 REG per CCE, so I'll choose option C.
AS
Ashlee
1 year ago
I'm a little confused by the different configuration options presented here. I'll need to review the details of each one and make sure I understand how they would impact the ISDN E1 PRI setup. Hopefully I can narrow it down from there.
LO
Lorean
1 year ago
Option D is definitely the way to go. I mean, who doesn't love a little 'mobile, agent, and resource' action, am I right? It's like a party for the digital-savvy outfitters!
MI
Mila
1 year ago
I agree, having access to mobile, agent, and resource permissions would definitely make their job easier.
CA
Callie
1 year ago
Yeah, Option D sounds like it covers all the bases for NTO agents.
MI
Mickie
1 year ago
Option D is definitely the way to go. I mean, who doesn't love a little 'mobile, agent, and resource' action, am I right?
WE
Wei
2 years ago
Yeah, I'm leaning towards Option D as well. The agents need a wide range of capabilities to handle the various tasks they're responsible for.
WH
Whitney
2 years ago
I agree with Willis. Option D seems to cover all the necessary permissions for the NTO agents to perform their duties effectively.
DA
Dahlia
1 year ago
Agreed, Option D provides a comprehensive set of permissions for the NTO agents to efficiently manage their tasks.
SH
Shawn
1 year ago
I think having Mobile, Agent, and Resource permissions would definitely help the agents in their tasks.
MA
Mary
1 year ago
Option D seems like the best choice. It covers all the necessary permissions for NTO agents.
JU
Judy
2 years ago
I think option D) Mobile, Agent, and Resource would be better, as it covers all the necessary tasks for NTO agents.
WI
Willis
2 years ago
Based on the tasks described, I think the best permission set would be Option D. Mobile, Agent, and Resource. Agents need access to work types, work rules, and the ability to manage appointments and mobile resources.
MI
Mitsue
1 year ago
Yes, Option D provides the necessary access for agents to complete their tasks efficiently.
AL
Alverta
1 year ago
I agree, Option D seems like the best choice for NTO agents.
RO
Rosamond
2 years ago
I agree with Luann. Agents at NTO need access to work types, work rules, and mobile resources.
LU
Luann
2 years ago
I think the best permission set to recommend is B) Agent and Resource.
DE
Denny
2 years ago
I think option A) Dispatcher could also be a good choice as it includes managing appointments and scheduling.
LE
Lennie
2 years ago
I agree with Shenika. NTO agents need access to work types, work rules, and mobile resources.
SH
Shenika
2 years ago
I think the best permission set to recommend is D) Mobile, Agent, and Resource.