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Salesforce FSL-201 Exam - Topic 8 Question 33 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 33
Topic #: 8
[All FSL-201 Questions]

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

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Suggested Answer: D

by Stephaine at Apr 24, 2023, 03:30 AM

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Hyun
5 months ago
"High Intensity" could work too, but might overwhelm the team.
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Dorsey
6 months ago
Wait, can "Soft Boundaries" really help with backlog? Not so sure.
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Lucina
6 months ago
"Emergency" seems too extreme for this situation.
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Chandra
6 months ago
Definitely agree with that! Prioritizing customers is key.
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Kent
6 months ago
I think "Customer First" is the way to go!
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Daniel
6 months ago
I definitely recall that "Emergency" is for urgent situations, but I don't think it applies here since we need to focus on backlog and customer service.
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Peter
6 months ago
I’m a bit confused about "Soft Boundaries." I feel like it could help with scheduling flexibility, but I’m not sure how it compares to the other options.
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Hortencia
6 months ago
I remember practicing a question similar to this, and I think "High Intensity" might be more effective for urgent appointments, but it doesn't really address customer preferences.
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Hayley
7 months ago
I think the "Customer First" policy makes the most sense since it focuses on individual preferences, but I'm not entirely sure if it’s the best for reducing backlog.
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Nadine
7 months ago
I got this! The trap source address needs to be set to the address the NMS is expecting to receive the alarms from. That means the answer has to be C - setting it to the address used by the NMS to add the device. Easy peasy!
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Amber
7 months ago
The Definition of Done requires the technical documentation, so I think the Development Team needs to step up and handle it. We can't just wait until the technical writer is back - that would delay the whole Sprint.
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Iraida
7 months ago
Hmm, I'm a bit unsure about this one. I'll need to think it through carefully before answering.
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Kimi
11 months ago
I heard the Dispatcher was also training to be a juggler - got to keep all those appointments in the air!
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Jaclyn
11 months ago
Emergency, obviously. Who doesn't love a good dispatcher emergency?
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Justine
10 months ago
D: Customer First
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Dorinda
10 months ago
C: Soft Boundaries
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Francene
10 months ago
B: High Intensity
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Alaine
10 months ago
A: Emergency
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Chuck
11 months ago
High Intensity, baby! Let's get that backlog cleared out ASAP!
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Glory
10 months ago
C: Customer First might be a good option too, to prioritize individual customer preferences.
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Ciara
10 months ago
B: Agreed, we need to focus on getting those service appointments done.
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Lynsey
11 months ago
A: Let's go with High Intensity to clear out that backlog quickly!
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Cassi
1 year ago
Hmm, Soft Boundaries could work too. Gotta be flexible with those service appointments, right?
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Ben
10 months ago
C: Soft Boundaries could work too. Gotta be flexible with those service appointments, right?
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Emogene
11 months ago
B: I agree, focusing on individual customer service preferences is key.
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Ryann
11 months ago
A: I think Customer First would be the best option.
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Valentin
11 months ago
C: Soft Boundaries could work too. Gotta be flexible with those service appointments, right?
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Justine
11 months ago
B: Emergency might be more efficient in reducing the backlog quickly.
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Rashad
12 months ago
A: I think Customer First is the way to go. We need to prioritize individual customer service preferences.
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Dexter
1 year ago
I'd go with Customer First. Focusing on individual customer preferences seems key here.
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Chaya
12 months ago
User 2: Agreed, that way we can focus on individual customer service preferences.
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Rickie
12 months ago
User 1: I think Customer First is the way to go.
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Nguyet
1 year ago
But wouldn't Emergency policy be more effective in reducing backlog quickly?
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Dorothy
1 year ago
I agree with Nan, focusing on individual customer service preferences is important.
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Nan
1 year ago
I think the Dispatcher should use Customer First policy.
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