Discuss Salesforce FSL-201 Exam Topic 8 Question 16

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

ACreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

BCreate a Milestone which has entry criteria for Status = Technician Wrap Up.

CCreate custom fields to capture that the Wrap UP Activities have been completed.

DCreate a Workflow to close the Milestone when the Wrap Up is complete.

ECreate a Process Builder to close the Milestone when the Wrap Up is complete.

Suggested Answer: B, C, D

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12 comments · newest first

Lottie 12 months ago

Wait, can we really enforce a 48-hour SLA like that? Sounds tough!

Lisandra 12 months ago

I disagree, custom fields can help with clarity.

Jarod 12 months ago

C seems unnecessary, we can just use existing fields.

France 1 year ago

I think B is the better choice for tracking milestones.

Carlota 1 year ago

A is definitely needed for the SLA to kick in.

Francis 1 year ago

I feel like using Process Builder to close the Milestone could work, but I can't recall if it’s the best approach compared to a Workflow.

Eura 1 year ago

I'm a bit confused about whether we need custom fields for wrap-up confirmation. It seems like we might just need to focus on the Milestone and Workflow options.

Glenna 1 year ago

I remember practicing a question like this where we had to use Milestones. I think option B might be the right choice for tracking the SLA.

Tyisha 1 year ago

I think we need to set up an Entitlement Process for the SLA, but I'm not entirely sure if it should be the first step.

Myra 1 year ago

This seems like a straightforward question, I'll just need to carefully read through the options and select the largest tribal land holding in acres.

Alesia 1 year ago

I'm a bit unsure about this one. I know regression testing is important, but I'm not totally clear on the specific criteria for selecting test cases. I'll have to review my notes.

Hoa 1 year ago

Adding three new switches to convert the fabrics to a core-edge design seems like overkill for this scenario. I'd go with the option to add an additional pair of switches.

Salesforce FSL-201 Exam - Topic 8 Question 16 Discussion