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Salesforce FSL-201 Exam - Topic 8 Question 16 Discussion

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
B) Create a Milestone which has entry criteria for Status = Technician Wrap Up. and C) Create custom fields to capture that the Wrap UP Activities have been completed. and D) Create a Workflow to close the Milestone when the Wrap Up is complete.
A) Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
E) Create a Process Builder to close the Milestone when the Wrap Up is complete.

Salesforce FSL-201 Exam - Topic 8 Question 16 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 16
Topic #: 8
[All FSL-201 Questions]

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

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Suggested Answer: B, C, D

by Joanna at May 08, 2022, 04:43 AM

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Lottie
10 months ago
Wait, can we really enforce a 48-hour SLA like that? Sounds tough!
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Lisandra
10 months ago
I disagree, custom fields can help with clarity.
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Jarod
10 months ago
C seems unnecessary, we can just use existing fields.
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France
11 months ago
I think B is the better choice for tracking milestones.
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Carlota
11 months ago
A is definitely needed for the SLA to kick in.
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Francis
11 months ago
I feel like using Process Builder to close the Milestone could work, but I can't recall if it’s the best approach compared to a Workflow.
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Eura
11 months ago
I'm a bit confused about whether we need custom fields for wrap-up confirmation. It seems like we might just need to focus on the Milestone and Workflow options.
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Glenna
11 months ago
I remember practicing a question like this where we had to use Milestones. I think option B might be the right choice for tracking the SLA.
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Tyisha
11 months ago
I think we need to set up an Entitlement Process for the SLA, but I'm not entirely sure if it should be the first step.
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Myra
11 months ago
This seems like a straightforward question, I'll just need to carefully read through the options and select the largest tribal land holding in acres.
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Alesia
11 months ago
I'm a bit unsure about this one. I know regression testing is important, but I'm not totally clear on the specific criteria for selecting test cases. I'll have to review my notes.
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Hoa
11 months ago
Adding three new switches to convert the fabrics to a core-edge design seems like overkill for this scenario. I'd go with the option to add an additional pair of switches.
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