Discuss Salesforce FSL-201 Exam Topic 6 Question 87

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

Suggested Answer: A, D

The match territory work rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5

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12 comments · newest first

Lai 3 months ago

A and C make sense. They align with UC's goals for efficiency.

Micaela 3 months ago

I feel like B and D could limit flexibility. We need to consider all territories.

Erasmo 3 months ago

I think A and C are the best options. They optimize resource use.

Chau 4 months ago

Both A and C seem like the way to go!

Cecily 4 months ago

Wait, are we really sure about D) Deselecting primary? Seems risky.

Tiara 4 months ago

C) Select working location enable primary makes sense for optimization.

Arlean 5 months ago

I disagree, B) Remove the match territory work rule could be better.

Precious 6 months ago

A) Includes the match territory work rule is a solid choice.

Nguyet 6 months ago

I have a feeling that deselecting working location primary might not be the best option, but I can't quite remember why.

Brendan 7 months ago

If I recall correctly, enabling primary on the working territories work rule could be crucial for making sure we utilize resources effectively across all territories.

Vannessa 7 months ago

I'm not entirely sure, but I remember a practice question where removing the match territory work rule helped in optimizing scheduling.

Tina 7 months ago

I think we might need to include the match territory work rule to ensure resources are considered in both primary and secondary territories.

Salesforce FSL-201 Exam - Topic 6 Question 87 Discussion