Salesforce FSL-201 Exam - Topic 6 Question 55 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 55
Topic #: 6

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Nan at Jun 29, 2024, 04:10 AM

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Corinne

5 months ago

How do we even set up those custom fields?

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Celia

5 months ago

Totally agree with B, it covers everything needed!

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Buck

5 months ago

Wait, two Service Reports? That seems unnecessary.

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Angelica

5 months ago

I think option B is the best choice here.

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Pamella

6 months ago

You definitely need to create Signature Types first!

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Keneth

6 months ago

I feel like creating two Service Reports is overkill, but I can't remember if that's a valid approach or not.

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Adolph

6 months ago

Option B sounds familiar since it mentions adding Signature Blocks to the Service Report Template, which seems like a logical step.

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Gladys

6 months ago

I remember practicing a question about adding Signature Blocks, but I can't recall if we should use Flows or just custom fields for signatures.

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Renato

6 months ago

I think we might need to create Signature Types first, but I'm not entirely sure if we also need to add them to the Service Report Template.

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Alpha

6 months ago

I've got this! The answer is option B. Creating the Signature Types and adding them to the Service Report Template is the way to go. I feel confident about this one.

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Dwight

6 months ago

I'm a little confused by this question. Can we go over the different options again? I want to make sure I understand the right way to set this up.

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Idella

6 months ago

Okay, let me think this through. I believe the answer is option B - creating the relevant Signature Types and adding Signature Blocks to the Service Report Template. That seems like the most logical way to configure the signature capture.

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Kerry

6 months ago

Hmm, I'm a bit unsure about this one. There are a few different options presented, and I'm not sure which one is the correct approach.

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Jenelle

7 months ago

This seems like a straightforward configuration question. I think the key is to identify the right steps to set up the signature capture.

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Larae

7 months ago

This question seems straightforward, but I want to make sure I understand the components of the X9M Database Machine before selecting the correct answers.

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Arlen

7 months ago

I'm confident that INSERT, DELETE, and UPDATE are the correct DML commands. I'll select those and move on to the next question.

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Nguyet

11 months ago

Option B is the answer, no doubt. Unless you want to end up with a bunch of illegible scribbles instead of actual signatures.

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Iluminada

11 months ago

Have you ever tried to get a signature from a tech who's got grease up to their elbows? Option B is the way to go, for sure.

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Carlene

11 months ago

Option C seems like a good idea, but using custom fields and Flows feels a bit like a workaround. Option B is probably the cleanest solution.

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Catalina

10 months ago

I'm leaning towards Option B as well, it just seems more straightforward.

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Lashaun

10 months ago

I prefer Option C because it allows for more customization with the custom fields.

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Kaitlyn

10 months ago

I think Option A could work too, as long as the Flow is set up correctly.

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An

11 months ago

I agree, Option B does seem like the cleanest solution.

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Brice

12 months ago

I'm not sure why they would need two separate Service Reports. Option D seems like overkill. I'd go with Option B.

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Shalon

10 months ago

Yeah, that way the Technician can easily capture both signatures on one report.

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Shanice

10 months ago

I agree, creating relevant Signature Types and adding Signature Blocks to the Service Report Template makes the most sense.

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Lennie

11 months ago

Option B seems like the most efficient choice.

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Noel

1 year ago

Option B is the way to go! Creating signature types and adding them to the Service Report Template is the most straightforward approach.

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Fannie

11 months ago

I agree, it simplifies the process for the Technician and ensures compliance.

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Tracey

11 months ago

Option B is the way to go! Creating signature types and adding them to the Service Report Template is the most straightforward approach.

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Denny

1 year ago

I personally think option A is the way to go. Creating a Flow that adds two Signature Blocks when the Service Report is generated seems like a simple and effective solution.

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Larae

1 year ago

I disagree, I believe option C is more efficient. Creating custom fields for the Service Appointment and using Flows to capture each signature would provide more flexibility in capturing the signatures.

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Loren

1 year ago

I think option B is the best choice. Creating relevant Signature Types and adding Signature Blocks to the Service Report Template seems like the most straightforward approach.

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