Salesforce FSL-201 Exam - Topic 6 Question 25 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 25
Topic #: 6

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.

What is the best permission set(s) a consultant should recommend assigning to NTO agents?

ADispatcher

BAgent

CAgent and Resource

DMobile, Agent, and Resource

Show Suggested Answer

Suggested Answer: D

by Glendora at Nov 21, 2022, 11:31 PM

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Mozell

4 months ago

Option B seems too limited for their tasks.

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Tambra

4 months ago

Definitely going with D, they have a lot on their plate!

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Eleonora

4 months ago

Wait, do they really need all those permissions? Sounds excessive.

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Peggie

4 months ago

I disagree, option C should be enough for agents.

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My

4 months ago

I think option D covers everything they need.

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Aja

5 months ago

I feel like the best option might be D, since it covers all bases with Mobile, Agent, and Resource permissions. But I'm not completely confident.

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Fausto

5 months ago

I practiced a similar question where we had to consider multiple roles. I wonder if the Mobile permission is necessary here since they manage schedules too.

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Vallie

5 months ago

I'm not entirely sure, but I think the Dispatcher permission might be too much for what agents need.

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Truman

5 months ago

I remember that agents need to manage appointments and cases, so I think they definitely need the Agent permission set.

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Dierdre

5 months ago

Hmm, I'm a bit unsure about this one. I know the "Equipment" category is supposed to cover potential equipment-related causes, but I'm not totally clear on the specific types of issues it would cover. I'll have to think this through carefully.

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Trevor

5 months ago

Hmm, I'm not sure. The SNMP Report might also be a good choice since it could give more detailed metrics on the appliance's network activity and utilization.

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Erick

5 months ago

Hmm, I'm a bit unsure about this one. I'll need to review my notes on the different value streams and their associated KPIs.

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Johana

5 months ago

This one seems pretty straightforward. I think the answer is D - far edge cloud deployments for 5G core UPF, since that's actually a reason to deploy a Cloud RAN solution.

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Adelle

5 months ago

Hmm, I'm a bit unsure about this one. I know performance audits are different from financial audits, but I'm not totally clear on all the specific reporting requirements. I'll need to review the standards more closely to be confident in my answer.

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Gwenn

5 months ago

The question seems straightforward, but I want to double-check my understanding before selecting an answer.

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