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At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set(s) a consultant should recommend assigning to NTO agents?
Suggested Answer: D
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15 comments · newest first
MO
Mozell
12 months ago
Option B seems too limited for their tasks.
TA
Tambra
12 months ago
Definitely going with D, they have a lot on their plate!
EL
Eleonora
12 months ago
Wait, do they really need all those permissions? Sounds excessive.
PE
Peggie
1 year ago
I disagree, option C should be enough for agents.
MY
My
1 year ago
I think option D covers everything they need.
AJ
Aja
1 year ago
I feel like the best option might be D, since it covers all bases with Mobile, Agent, and Resource permissions. But I'm not completely confident.
FA
Fausto
1 year ago
I practiced a similar question where we had to consider multiple roles. I wonder if the Mobile permission is necessary here since they manage schedules too.
VA
Vallie
1 year ago
I'm not entirely sure, but I think the Dispatcher permission might be too much for what agents need.
TR
Truman
1 year ago
I remember that agents need to manage appointments and cases, so I think they definitely need the Agent permission set.
DI
Dierdre
1 year ago
Hmm, I'm a bit unsure about this one. I know the "Equipment" category is supposed to cover potential equipment-related causes, but I'm not totally clear on the specific types of issues it would cover. I'll have to think this through carefully.
TR
Trevor
1 year ago
Hmm, I'm not sure. The SNMP Report might also be a good choice since it could give more detailed metrics on the appliance's network activity and utilization.
ER
Erick
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to review my notes on the different value streams and their associated KPIs.
JO
Johana
1 year ago
This one seems pretty straightforward. I think the answer is D - far edge cloud deployments for 5G core UPF, since that's actually a reason to deploy a Cloud RAN solution.
AD
Adelle
1 year ago
Hmm, I'm a bit unsure about this one. I know performance audits are different from financial audits, but I'm not totally clear on all the specific reporting requirements. I'll need to review the standards more closely to be confident in my answer.
GW
Gwenn
1 year ago
The question seems straightforward, but I want to double-check my understanding before selecting an answer.