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Salesforce FSL-201 Exam - Topic 6 Question 25 Discussion

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.What is the best permission set(s) a consultant should recommend assigning to NTO agents?
D) Mobile, Agent, and Resource
A) Dispatcher
B) Agent
C) Agent and Resource

Salesforce FSL-201 Exam - Topic 6 Question 25 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 25
Topic #: 6
[All FSL-201 Questions]

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.

What is the best permission set(s) a consultant should recommend assigning to NTO agents?

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Suggested Answer: D

by Glendora at Nov 21, 2022, 11:31 PM

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Mozell
10 months ago
Option B seems too limited for their tasks.
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Tambra
10 months ago
Definitely going with D, they have a lot on their plate!
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Eleonora
10 months ago
Wait, do they really need all those permissions? Sounds excessive.
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Peggie
11 months ago
I disagree, option C should be enough for agents.
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My
11 months ago
I think option D covers everything they need.
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Aja
11 months ago
I feel like the best option might be D, since it covers all bases with Mobile, Agent, and Resource permissions. But I'm not completely confident.
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Fausto
11 months ago
I practiced a similar question where we had to consider multiple roles. I wonder if the Mobile permission is necessary here since they manage schedules too.
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Vallie
11 months ago
I'm not entirely sure, but I think the Dispatcher permission might be too much for what agents need.
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Truman
11 months ago
I remember that agents need to manage appointments and cases, so I think they definitely need the Agent permission set.
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Dierdre
11 months ago
Hmm, I'm a bit unsure about this one. I know the "Equipment" category is supposed to cover potential equipment-related causes, but I'm not totally clear on the specific types of issues it would cover. I'll have to think this through carefully.
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Trevor
11 months ago
Hmm, I'm not sure. The SNMP Report might also be a good choice since it could give more detailed metrics on the appliance's network activity and utilization.
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Erick
11 months ago
Hmm, I'm a bit unsure about this one. I'll need to review my notes on the different value streams and their associated KPIs.
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Johana
11 months ago
This one seems pretty straightforward. I think the answer is D - far edge cloud deployments for 5G core UPF, since that's actually a reason to deploy a Cloud RAN solution.
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Adelle
11 months ago
Hmm, I'm a bit unsure about this one. I know performance audits are different from financial audits, but I'm not totally clear on all the specific reporting requirements. I'll need to review the standards more closely to be confident in my answer.
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Gwenn
11 months ago
The question seems straightforward, but I want to double-check my understanding before selecting an answer.
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