Salesforce FSL-201 Exam - Topic 5 Question 79 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 79
Topic #: 5

[All FSL-201 Questions]

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

AService Territories

BService Territory Members

CService Appointments

DAccounts

Show Suggested Answer

Suggested Answer: D

This option allows setting operating hours for accounts to specify when service can be performed for customers. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

by Stephanie at Aug 03, 2025, 09:03 AM

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Leigha

7 months ago

Wait, only 1 hour for maintenance? That seems tight!

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Hillary

7 months ago

Yeah, it has to be Service Territories.

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Paulina

7 months ago

I thought it was Service Appointments?

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Marla

8 months ago

I disagree, Service Territory Members might be the right choice.

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Daniel

8 months ago

Definitely Service Territories!

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Corinne

8 months ago

I’m leaning towards Service Territories, but I could be mixing it up with Accounts. Need to double-check that!

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Martha

8 months ago

I feel like this is similar to a practice question we did on scheduling, and I think it was about Service Territory Members.

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Antione

9 months ago

I remember something about Service Appointments having specific time slots, but does that include Operating Hours?

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Avery

9 months ago

I think the Operating Hours might be set on Service Territories, but I'm not completely sure.

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Beula

9 months ago

I'm a bit confused here. Is the maintenance window for the customer's account, or for the service technicians? I need to re-read the question to figure this out.

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Eveline

9 months ago

Okay, let me break this down. The maintenance window is for the customer, so it's not related to service appointments or service territory members. I think the right answer is Service Territories.

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Angelo

9 months ago

Hmm, I'm not sure about this one. The question mentions "Service Territories", so that could be the right answer. I'll have to think this through carefully.

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Barrie

10 months ago

This seems straightforward - the maintenance window is on the customer's account, so I'd set the Operating Hours on the Account object.

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Kasandra

10 months ago

Haha, I bet the consultant is just going to set the maintenance window to 24/7 and call it a day. Who needs sleep, right?

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Joanna

10 months ago

This is a tricky one, but I'm going with C) Service Appointments. Seems like the best place to control the maintenance window for the customer.

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Adelina

6 months ago

I still believe C is the best choice for this scenario.

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Golda

7 months ago

But what about A) Service Territories? Could that work?

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Willodean

7 months ago

I think C) Service Appointments makes sense too.

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Lenna

8 months ago

Yeah, it’s all about scheduling!

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Vi

11 months ago

I agree with Devon, C) Service Appointments seems like the right choice.

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Lemuel

11 months ago

B) Service Territory Members is the way to go. That's where you'd set the operating hours for the specific service territory the customer is in.

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Rene

10 months ago

Yes, that's correct. Service Territory Members is where you set the operating hours for the specific service territory.

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Marshall

10 months ago

I think the answer is B) Service Territory Members.

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Janey

11 months ago

D) Accounts seems like the obvious choice here. After all, the customer's maintenance schedule applies to their account, not the service territories or appointments.

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Kenda

10 months ago

A) Service Territories

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Devon

11 months ago

But Service Appointments are where you schedule maintenance, so it makes sense to set operating hours there.

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Aron

12 months ago

I think C) Service Appointments is the correct answer. It makes sense to set the Operating Hours on the Service Appointments to match the customer's maintenance window.

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