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Salesforce FSL-201 Exam - Topic 5 Question 79 Discussion

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.On which object should a Consultant set Operating Hours to meet this requirement?
D) Accounts
A) Service Territories
B) Service Territory Members
C) Service Appointments

Salesforce FSL-201 Exam - Topic 5 Question 79 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 79
Topic #: 5
[All FSL-201 Questions]

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: D

This option allows setting operating hours for accounts to specify when service can be performed for customers. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5


by Stephanie at Aug 03, 2025, 09:03 AM

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Leigha
8 months ago
Wait, only 1 hour for maintenance? That seems tight!
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Hillary
9 months ago
Yeah, it has to be Service Territories.
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Paulina
9 months ago
I thought it was Service Appointments?
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Marla
9 months ago
I disagree, Service Territory Members might be the right choice.
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Daniel
10 months ago
Definitely Service Territories!
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Corinne
10 months ago
I’m leaning towards Service Territories, but I could be mixing it up with Accounts. Need to double-check that!
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Martha
10 months ago
I feel like this is similar to a practice question we did on scheduling, and I think it was about Service Territory Members.
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Antione
10 months ago
I remember something about Service Appointments having specific time slots, but does that include Operating Hours?
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Avery
10 months ago
I think the Operating Hours might be set on Service Territories, but I'm not completely sure.
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Beula
11 months ago
I'm a bit confused here. Is the maintenance window for the customer's account, or for the service technicians? I need to re-read the question to figure this out.
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Eveline
11 months ago
Okay, let me break this down. The maintenance window is for the customer, so it's not related to service appointments or service territory members. I think the right answer is Service Territories.
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Angelo
11 months ago
Hmm, I'm not sure about this one. The question mentions "Service Territories", so that could be the right answer. I'll have to think this through carefully.
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Barrie
11 months ago
This seems straightforward - the maintenance window is on the customer's account, so I'd set the Operating Hours on the Account object.
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Kasandra
12 months ago
Haha, I bet the consultant is just going to set the maintenance window to 24/7 and call it a day. Who needs sleep, right?
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Joanna
12 months ago
This is a tricky one, but I'm going with C) Service Appointments. Seems like the best place to control the maintenance window for the customer.
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Adelina
8 months ago
I still believe C is the best choice for this scenario.
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Golda
8 months ago
But what about A) Service Territories? Could that work?
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Willodean
9 months ago
I think C) Service Appointments makes sense too.
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Lenna
9 months ago
Yeah, it’s all about scheduling!
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Vi
1 year ago
I agree with Devon, C) Service Appointments seems like the right choice.
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Lemuel
1 year ago
B) Service Territory Members is the way to go. That's where you'd set the operating hours for the specific service territory the customer is in.
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Rene
11 months ago
Yes, that's correct. Service Territory Members is where you set the operating hours for the specific service territory.
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Marshall
12 months ago
I think the answer is B) Service Territory Members.
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Janey
1 year ago
D) Accounts seems like the obvious choice here. After all, the customer's maintenance schedule applies to their account, not the service territories or appointments.
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Kenda
12 months ago
A) Service Territories
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Devon
1 year ago
But Service Appointments are where you schedule maintenance, so it makes sense to set operating hours there.
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Aron
1 year ago
I think C) Service Appointments is the correct answer. It makes sense to set the Operating Hours on the Service Appointments to match the customer's maintenance window.
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Ahmad
12 months ago
Service Territory Members is more about assigning territories to specific users, so it's not related to setting Operating Hours.
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Antione
12 months ago
Service Territories wouldn't be the right choice since it's more about defining the geographical area of service.
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Nan
1 year ago
I agree, setting the Operating Hours on Service Appointments would ensure that maintenance is only scheduled during that time frame.
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Ernest
1 year ago
I disagree, I believe it should be A) Service Territories.
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Devon
1 year ago
I think the answer is C) Service Appointments.
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