New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce FSL-201 Exam - Topic 4 Question 67 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 67
Topic #: 4
[All FSL-201 Questions]

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


by Jutta at Nov 16, 2024, 12:27 AM

Limited Time Offer

25%

Off

Get Premium FSL-201 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Audria
3 months ago
I like option B, but what about the skill sets of the technicians?
upvoted 0 times
...
Mee
3 months ago
Configuring account preferences sounds like a solid plan too.
upvoted 0 times
...
Dion
3 months ago
Wait, can we really expect technicians to stick with the same customers all the time?
upvoted 0 times
...
Ronny
4 months ago
Totally agree, consistency is key for customer trust!
upvoted 0 times
...
Terrilyn
4 months ago
I think assigning a Preferred status Resource Preference makes the most sense.
upvoted 0 times
...
Octavio
4 months ago
I lean towards option B as well, but I wonder if there's a downside to assigning a Preferred status that I might have overlooked in my studies.
upvoted 0 times
...
Jani
4 months ago
I'm a bit confused about the differences between options A and D. I thought both were about resource allocation, but I can't recall which one is more effective for customer continuity.
upvoted 0 times
...
Izetta
4 months ago
I remember practicing a similar question, and I feel like configuring preferences on the Service Resource record could be important, so maybe option C?
upvoted 0 times
...
Myong
5 months ago
I think option B sounds familiar, but I'm not entirely sure how it ties into maintaining customer relationships.
upvoted 0 times
...
Truman
5 months ago
This is a good test of our understanding of resource management features. I think the key is finding the option that directly addresses the requirement of having the same technician service the customer repeatedly. I'm leaning towards B, but I'll double-check the other choices just to be sure.
upvoted 0 times
...
Valene
5 months ago
Okay, I've read through the question and the options a few times now. I believe the answer is B - Assigning a Preferred status Resource Preference to the Account. That should ensure the same technician services the customer whenever possible.
upvoted 0 times
...
Stevie
5 months ago
Hmm, I'm a bit unsure about this one. The question is asking about meeting a specific requirement, so I'll need to carefully consider each option to determine the best recommendation.
upvoted 0 times
...
Shenika
5 months ago
This seems like a straightforward question about resource management. I think I know the right approach, but I'll double-check the options to be sure.
upvoted 0 times
...
Jesusa
1 year ago
B) Assign a Preferred status Resource Preference to the Account. Easy peasy, just like my morning coffee order. Gotta keep those loyal customers happy, after all.
upvoted 0 times
...
Timothy
1 year ago
D) Include the Required Resource work type in Scheduling Policies. Sounds like a real headache to manage, but hey, at least the customer will feel special. Like a VIP, but for solar technicians.
upvoted 0 times
Nieves
1 year ago
D) Include the Required Resource work type in Scheduling Policies.
upvoted 0 times
...
Dominque
1 year ago
C) Configure an account preference on the Service Resource record.
upvoted 0 times
...
Yuki
1 year ago
B) Assign a Preferred status Resource Preference to the Account.
upvoted 0 times
...
Chantell
1 year ago
A) Designate a Skill-based resource to the Work Order.
upvoted 0 times
...
...
Jeannine
1 year ago
A) Designate a Skill-based resource to the Work Order. Gotta keep those technicians on their toes, right? Variety is the spice of life!
upvoted 0 times
Leota
1 year ago
That's true, it would also help in maintaining a consistent level of service quality for the customers.
upvoted 0 times
...
Vincenza
1 year ago
Yes, assigning a skill-based resource would ensure the technician is equipped to handle any type of service.
upvoted 0 times
...
...
Jacob
1 year ago
C) Configure an account preference on the Service Resource record. This gives more flexibility to customize the assignment based on the customer's needs.
upvoted 0 times
Regenia
1 year ago
D) Include the Required Resource work type in Scheduling Policies.
upvoted 0 times
...
Valentin
1 year ago
C) Configure an account preference on the Service Resource record.
upvoted 0 times
...
Lavina
1 year ago
B) Assign a Preferred status Resource Preference to the Account.
upvoted 0 times
...
Ivette
1 year ago
D) Include the Required Resource work type in Scheduling Policies.
upvoted 0 times
...
Tish
1 year ago
C) Configure an account preference on the Service Resource record.
upvoted 0 times
...
Matthew
1 year ago
A) Designate a Skill-based resource to the Work Order.
upvoted 0 times
...
Georgiana
1 year ago
B) Assign a Preferred status Resource Preference to the Account.
upvoted 0 times
...
Marshall
1 year ago
A) Designate a Skill-based resource to the Work Order.
upvoted 0 times
...
...
Junita
1 year ago
I believe configuring an account preference on the Service Resource record could also help in maintaining customer relationships.
upvoted 0 times
...
Jarvis
1 year ago
I agree with Art, having a designated resource based on skills will ensure reliable service.
upvoted 0 times
...
Art
1 year ago
I think we should designate a Skill-based resource to the Work Order.
upvoted 0 times
...
Carli
1 year ago
B) Assign a Preferred status Resource Preference to the Account. This seems like the most straightforward way to ensure the same technician services the customer whenever possible.
upvoted 0 times
Tennie
1 year ago
C) Configure an account preference on the Service Resource record.
upvoted 0 times
...
Deja
1 year ago
B) Assign a Preferred status Resource Preference to the Account.
upvoted 0 times
...
Azalee
1 year ago
A) Designate a Skill-based resource to the Work Order.
upvoted 0 times
...
...

Save Cancel