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Salesforce FSL-201 Exam - Topic 4 Question 67 Discussion

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management hasasked that once a technician has serviced a customer, they continue to service that customer when possible.What should the consultant recommend to meet this requirement?
B) Assign a Preferred status Resource Preference to the Account.
A) Designate a Skill-based resource to the Work Order.
C) Configure an account preference on the Service Resource record.
D) Include the Required Resource work type in Scheduling Policies.

Salesforce FSL-201 Exam - Topic 4 Question 67 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 67
Topic #: 4
[All FSL-201 Questions]

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


by Jutta at Nov 16, 2024, 12:27 AM

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Audria
9 months ago
I like option B, but what about the skill sets of the technicians?
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Mee
10 months ago
Configuring account preferences sounds like a solid plan too.
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Dion
10 months ago
Wait, can we really expect technicians to stick with the same customers all the time?
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Ronny
10 months ago
Totally agree, consistency is key for customer trust!
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Terrilyn
10 months ago
I think assigning a Preferred status Resource Preference makes the most sense.
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Octavio
10 months ago
I lean towards option B as well, but I wonder if there's a downside to assigning a Preferred status that I might have overlooked in my studies.
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Jani
11 months ago
I'm a bit confused about the differences between options A and D. I thought both were about resource allocation, but I can't recall which one is more effective for customer continuity.
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Izetta
11 months ago
I remember practicing a similar question, and I feel like configuring preferences on the Service Resource record could be important, so maybe option C?
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Myong
11 months ago
I think option B sounds familiar, but I'm not entirely sure how it ties into maintaining customer relationships.
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Truman
11 months ago
This is a good test of our understanding of resource management features. I think the key is finding the option that directly addresses the requirement of having the same technician service the customer repeatedly. I'm leaning towards B, but I'll double-check the other choices just to be sure.
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Valene
11 months ago
Okay, I've read through the question and the options a few times now. I believe the answer is B - Assigning a Preferred status Resource Preference to the Account. That should ensure the same technician services the customer whenever possible.
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Stevie
11 months ago
Hmm, I'm a bit unsure about this one. The question is asking about meeting a specific requirement, so I'll need to carefully consider each option to determine the best recommendation.
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Shenika
11 months ago
This seems like a straightforward question about resource management. I think I know the right approach, but I'll double-check the options to be sure.
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Jesusa
2 years ago
B) Assign a Preferred status Resource Preference to the Account. Easy peasy, just like my morning coffee order. Gotta keep those loyal customers happy, after all.
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Timothy
2 years ago
D) Include the Required Resource work type in Scheduling Policies. Sounds like a real headache to manage, but hey, at least the customer will feel special. Like a VIP, but for solar technicians.
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Nieves
2 years ago
D) Include the Required Resource work type in Scheduling Policies.
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Dominque
2 years ago
C) Configure an account preference on the Service Resource record.
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Yuki
2 years ago
B) Assign a Preferred status Resource Preference to the Account.
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Chantell
2 years ago
A) Designate a Skill-based resource to the Work Order.
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Jeannine
2 years ago
A) Designate a Skill-based resource to the Work Order. Gotta keep those technicians on their toes, right? Variety is the spice of life!
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Leota
2 years ago
That's true, it would also help in maintaining a consistent level of service quality for the customers.
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Vincenza
2 years ago
Yes, assigning a skill-based resource would ensure the technician is equipped to handle any type of service.
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Jacob
2 years ago
C) Configure an account preference on the Service Resource record. This gives more flexibility to customize the assignment based on the customer's needs.
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Regenia
2 years ago
D) Include the Required Resource work type in Scheduling Policies.
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Valentin
2 years ago
C) Configure an account preference on the Service Resource record.
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Lavina
2 years ago
B) Assign a Preferred status Resource Preference to the Account.
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Ivette
2 years ago
D) Include the Required Resource work type in Scheduling Policies.
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Tish
2 years ago
C) Configure an account preference on the Service Resource record.
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Matthew
2 years ago
A) Designate a Skill-based resource to the Work Order.
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Georgiana
2 years ago
B) Assign a Preferred status Resource Preference to the Account.
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Marshall
2 years ago
A) Designate a Skill-based resource to the Work Order.
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Junita
2 years ago
I believe configuring an account preference on the Service Resource record could also help in maintaining customer relationships.
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Jarvis
2 years ago
I agree with Art, having a designated resource based on skills will ensure reliable service.
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Art
2 years ago
I think we should designate a Skill-based resource to the Work Order.
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Carli
2 years ago
B) Assign a Preferred status Resource Preference to the Account. This seems like the most straightforward way to ensure the same technician services the customer whenever possible.
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Tennie
2 years ago
C) Configure an account preference on the Service Resource record.
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Deja
2 years ago
B) Assign a Preferred status Resource Preference to the Account.
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Azalee
2 years ago
A) Designate a Skill-based resource to the Work Order.
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