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Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
Suggested Answer: B
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Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
18 comments · newest first
LA
Lauran
11 months ago
Products Required and Skill Requirements sounds right to me!
BE
Beatriz
11 months ago
I disagree, Products Consumed should be included too.
YV
Yvette
12 months ago
Surprised that Estimated Duration isn't a must-have!
MA
Macy
12 months ago
I think Skill Requirements are just as important.
PA
Pamella
1 year ago
Definitely need Products Required and Estimated Duration!
MA
Marleen
1 year ago
I thought the estimated duration was important too, but I can't recall if it was paired with service level agreements or something else.
VI
Vicki
1 year ago
I feel like we had a practice question similar to this, and it emphasized the need for products required and skill requirements to boost first-time fix rates.
MI
Minna
1 year ago
I'm not entirely sure, but I think products required and estimated duration might be crucial for planning the job effectively.
IL
Ilona
1 year ago
I remember we discussed the importance of including skill requirements in work orders to ensure the right technician is assigned.
DO
Dortha
1 year ago
I think the best approach is to include both the Products Required and the Estimated Duration. That gives the technicians a clear picture of what they need to do and how long it should take, which should help improve the first-time fix rate.
KI
King
1 year ago
I'm leaning towards option B - Products Required and Skill Requirements. That way the technicians know exactly what they need and what level of expertise is required to complete the work.
KA
Kattie
1 year ago
Okay, let's think this through. We want to make sure the technicians have everything they need to get the job done right the first time. That means including the products required and the estimated duration, right?
EL
Eleonore
1 year ago
Hmm, I'm a bit unsure about this one. I know we need to include information that will help the technicians complete the work efficiently, but I'm not sure which specific details are most important.
RE
Reynalda
1 year ago
This seems like a straightforward question. I think the key is to focus on the information that would be most useful for increasing first-time fix rates.
RE
Reita
1 year ago
This seems straightforward - the primary focus when initially creating MoSCoW priorities is on the overall project priorities, not the specifics of increments or timeboxes. I'm confident that A is the correct answer here.
LE
Lenita
1 year ago
I'm a bit confused by the wording of this question. I'll read through the options again to make sure I understand what they're asking.
TA
Tammara
1 year ago
Okay, I think I've got this. Based on the question, the key is to find an action that can address the application updates without impacting the application itself. I'm leaning towards option C, setting the default consistency level to bounded staleness, as that might help with the updates without breaking the app.
AR
Aracelis
1 year ago
I'm a bit confused by the options here. Arithmetic? Race conditions? I'm not sure how those would apply to this code snippet. I'll need to do some research to understand the different attack vectors.