Salesforce FSL-201 Exam - Topic 4 Question 35 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 35
Topic #: 4

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

ACreate a child work order for maintenance on the original installation work order.

BAdd the preferred resource service objective to the scheduling policy.

CAdd the technician as the required resource on the service appointment.

DAdd the technician as a preferred resource on the account record.

Show Suggested Answer

Suggested Answer: B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.

by Detra at Jul 07, 2023, 04:02 AM

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Odette

3 months ago

B is a must! It helps keep things consistent.

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King

3 months ago

Wait, can we really guarantee the same tech for every call? Seems tricky.

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Roxane

4 months ago

A is a good option, but I prefer C for sure.

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Stacey

4 months ago

I think D could work too, but not sure if it's necessary.

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Alesia

4 months ago

Definitely B and C! That's the way to go.

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Tamra

4 months ago

I’m leaning towards adding the technician as the required resource on the service appointment. That seems like a direct way to ensure they handle the follow-up calls.

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Vincenza

4 months ago

I feel like creating a child work order could help, but it seems more related to tracking maintenance rather than ensuring the same technician is assigned.

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Malcom

5 months ago

I remember something about scheduling policies from our practice questions. Adding the preferred resource service objective might be the key to ensuring the same technician is assigned.

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Kristian

5 months ago

I think adding the technician as a preferred resource on the account record could be a good option, but I'm not entirely sure if that guarantees they'll be assigned to all future calls.

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Stanford

5 months ago

I think the answer is B. Salesforce should be the system of record (SOR) for Opportunities, and the system of engagement for Orders. The ERP would then be the SOR for Orders.

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Boris

5 months ago

This is a tricky one. I'm torn between options B and D - setting the scope to a specific form or to the entity. I'm leaning towards D, since that seems like it would give me the most flexibility and ensure the business rule triggers no matter which form is being used. But I'll need to double-check the details to be sure.

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Lorita

5 months ago

I'm a little confused on this one. I know there are a few different protocols that deal with IP addresses, but I can't quite remember which one is specifically responsible for the automatic assignment. I'll have to make an educated guess on this one.

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Margurite

5 months ago

Good point, Rueben. I think we need to use the total revenue formula to solve for the new quantity, then calculate the percentage change.

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Trina

5 months ago

I feel pretty confident about this one. DevOps is all about optimizing the entire workflow, so the answer is definitely A - it considers the process from start to finish, not just development.

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Truman

5 months ago

This seems like a tricky one. I'm not totally confident in my ability to solve this type of problem, but I'll give it my best shot. Hopefully I can at least eliminate a couple of the answer choices.

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