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Salesforce FSL-201 Exam - Topic 3 Question 17 Discussion

Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
C) Accounts and Service Contracts
A) Accounts and Assets
B) Contacts and Service Contracts
D) Contracts and Assets

Salesforce FSL-201 Exam - Topic 3 Question 17 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 17
Topic #: 3
[All FSL-201 Questions]

Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

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Suggested Answer: C

by Lawrence at May 09, 2022, 02:57 AM

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Laticia
9 months ago
I didn't know any employee could get support! That's surprising!
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Leanna
9 months ago
Accounts are a must, but not sure about the rest.
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Ashton
9 months ago
Wait, are we sure about using Assets? Seems off.
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Ailene
9 months ago
I think Contacts and Service Contracts make more sense.
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Maile
9 months ago
Definitely need Accounts and Service Contracts for this!
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Glendora
9 months ago
I’m leaning towards Accounts and Assets, but I’m not completely confident. I remember something about how Assets track the products owned by customers.
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Loreta
9 months ago
I practiced a similar question where we had to identify objects for support eligibility, and I feel like Contacts could be important here too.
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Cyndy
9 months ago
I think it might be Accounts and Service Contracts since they relate to customer support and purchased products, but I need to double-check that.
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Daron
10 months ago
I remember that Entitlement Management often involves linking support to specific accounts and their products, but I'm not sure which objects are best for this scenario.
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Adaline
10 months ago
Okay, I think I've got this. Based on the network diagram, the root ports will be Bridge B 1/1/3, Bridge C 1/1/2, and Bridge D 1/1/1. Time to mark those down.
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Galen
10 months ago
This seems like a straightforward question about managing customer support in Dynamics 365. I think the key is to restrict support to the products the customer has actually purchased, so I'm leaning towards option C - adding the products to the customer's entitlement.
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