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Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
Suggested Answer: C
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11 comments · newest first
LA
Laticia
12 months ago
I didn't know any employee could get support! That's surprising!
LE
Leanna
12 months ago
Accounts are a must, but not sure about the rest.
AS
Ashton
12 months ago
Wait, are we sure about using Assets? Seems off.
AI
Ailene
1 year ago
I think Contacts and Service Contracts make more sense.
MA
Maile
1 year ago
Definitely need Accounts and Service Contracts for this!
GL
Glendora
1 year ago
I’m leaning towards Accounts and Assets, but I’m not completely confident. I remember something about how Assets track the products owned by customers.
LO
Loreta
1 year ago
I practiced a similar question where we had to identify objects for support eligibility, and I feel like Contacts could be important here too.
CY
Cyndy
1 year ago
I think it might be Accounts and Service Contracts since they relate to customer support and purchased products, but I need to double-check that.
DA
Daron
1 year ago
I remember that Entitlement Management often involves linking support to specific accounts and their products, but I'm not sure which objects are best for this scenario.
AD
Adaline
1 year ago
Okay, I think I've got this. Based on the network diagram, the root ports will be Bridge B 1/1/3, Bridge C 1/1/2, and Bridge D 1/1/1. Time to mark those down.
GA
Galen
1 year ago
This seems like a straightforward question about managing customer support in Dynamics 365. I think the key is to restrict support to the products the customer has actually purchased, so I'm leaning towards option C - adding the products to the customer's entitlement.