Discuss Salesforce FSL-201 Exam Topic 2 Question 93

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

ACreate Custom Object records, each with its own child Service Appointment.

BCreate multiple Service Appointments, each with its own child task records.

CCreate multiple Service Appointments, each with its own child Work Order Line Item.

DCreate Work Order Line Items, each with its own child Service Appointment.

Suggested Answer: D

This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Get Premium FSL-201 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

23 comments · newest first

Shad 2 days ago

D seems inefficient. Service Appointments should be separate.

Ivette 7 days ago

I feel like A is too complex. Custom Objects aren't needed here.

Arletta 13 days ago

But C might complicate the process. B is simpler.

Jeannetta 18 days ago

Option C could work too. It links tasks directly to Work Orders.

Gracia 23 days ago

I agree, B allows for detailed tracking of tasks.

Angelica 28 days ago

I think option B is the best. Multiple Service Appointments make sense.

Corinne 1 month ago

That's why B is ideal. It covers all aspects.

Burma 1 month ago

True, but we need to consider parts consumed as well.

Vashti 1 month ago

Plus, it helps in scheduling tasks efficiently.

Letha 2 months ago

Exactly! Simplicity is key for reporting.

Corinne 2 months ago

But C complicates things. B is simpler and clearer.

Burma 2 months ago

Option C could work too. Work Order Line Items are important.

Vashti 2 months ago

I agree, B allows for better tracking of tasks.

Letha 2 months ago

I think option B is the best. Multiple Service Appointments make sense.

Nieves 2 months ago

D might complicate things, but it could be useful for detailed reporting.

Hershel 3 months ago

Wait, can you really track all that with just Service Appointments?

Art 3 months ago

C is the way to go, it aligns with how Work Orders should be structured.

Roxanne 3 months ago

I disagree, A could work too if you need more customization.

Walton 3 months ago

B seems like the best option for tracking tasks.

Nickie 3 months ago

I vaguely remember that Work Order Line Items are meant for tracking parts and pricing, so maybe option C is the right approach?

Azzie 4 months ago

I’m a bit confused about the difference between Work Order Line Items and Service Appointments. I feel like we covered this, but I can't recall the specifics.

Kiera 4 months ago

I think option B sounds familiar from our practice questions. It makes sense to have multiple Service Appointments for different tasks assigned to Technicians.

Howard 4 months ago

I remember we discussed how Service Appointments can be linked to tasks, but I'm not sure if they should be the child records or the parent ones.

Salesforce FSL-201 Exam - Topic 2 Question 93 Discussion