MENU
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
Suggested Answer: B, D
Get Premium FSL-201 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
35 comments · newest first
RE
Reuben
11 months ago
C is essential, but I’m leaning towards A too!
AI
Aimee
11 months ago
I agree with A, but I feel like D is just a repeat of C.
NA
Nathalie
12 months ago
Wait, can you really create Skills from the Skills tab? Sounds odd.
AD
Adelle
12 months ago
I think B is also a good choice, but not sure about A.
CH
Chara
1 year ago
Definitely A and C! Those are the best options.
CH
Christiane
1 year ago
I think option D is correct because it specifically mentions the Skills tab, which seems more relevant to what we learned about assigning qualifications to Service Resources.
ME
Mee
1 year ago
I feel like creating Skills that relate to qualifications is important, but I can't remember if it should be from Setup or the Skills tab. That detail is a bit fuzzy for me.
AN
Annamae
1 year ago
I'm not entirely sure about the difference between the Match Skills Work Rule and the Match Skills Scheduling Policy. They sound similar, but I can't recall which one is the right choice here.
KA
Katie
1 year ago
I think using the Match Skills Work Rule is definitely one way to ensure technicians are qualified. I remember practicing that in our last session.
FL
Flo
1 year ago
I think both A and B are valid options here. The Match Skills Work Rule and the Match Skills Scheduling Policy both sound like they would help ensure the technicians have the right qualifications. I'll probably select both of those.
HE
Herminia
1 year ago
Okay, I've got this. The way to go is to create the skills related to the qualifications in Setup, and then assign those skills to the service resources. That way, the system can match the work orders to the right technicians. Option C is the way to go!
LE
Leandro
1 year ago
Hmm, I'm a bit confused. Do we need to create the skills ourselves in Setup, or can we just use the Skills tab? The question mentions both options, so I'm not sure which one is correct.
CI
Ciara
1 year ago
I think the key here is to leverage the skills and qualifications of the technicians. Options A and B both mention using skills-based rules or policies, so those seem like the right approaches.
BR
Brandee
1 year ago
PEST analysis comes up in a lot of practice questions, but I feel like it's more of a strategic tool than a core economic theory.
EM
Emilio
1 year ago
I'm going with B and D, but I'm also tempted to try C just to see what happens. Salesforce, where nothing is ever straightforward!
YE
Yen
1 year ago
You could try C as well, just to see if it provides any additional benefits.
YA
Yaeko
1 year ago
I agree, those options seem like the most direct way to achieve the goal.
CL
Clay
1 year ago
I think B and D are the best options for ensuring Technicians have the necessary qualifications.
NA
Nathan
2 years ago
Haha, I'm just imagining the poor Salesforce admin trying to schedule a technician who doesn't have the right skills. That would be a real mess!
JE
Jestine
1 year ago
Yeah, that would definitely cause some chaos if the admin doesn't have the right tools in place to schedule properly.
LE
Lezlie
1 year ago
C) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
JO
Jolanda
1 year ago
A) Leverage the Match Skills Work Rule when scheduling appointments.
AL
Aliza
2 years ago
Hmm, I was leaning towards A and C, but you're right, B and D make more sense. Gotta love these Salesforce certification questions, they really make you think!
MA
Major
1 year ago
Yeah, these certification questions really make you think.
CH
Chu
1 year ago
I agree, B and D seem like the better choices.
JO
Johnetta
1 year ago
I think A and C are good options.
PA
Pamella
2 years ago
Yep, B and D are the way to go. Can't forget to create those qualifications-related skills and link them to the right Service Resources.
MI
Micaela
2 years ago
Oh, this is a tricky one. I think the correct answers are B and D. Definitely need to leverage the Match Skills Scheduling Policy and create skills from the Skills tab to assign to Service Resources.
BR
Brendan
1 year ago
That's correct. Those are the two ways UC can achieve scheduling Work Orders with necessary qualifications.
LE
Lennie
1 year ago
And we also need to create skills from the Skills tab to assign to Service Resources.
UL
Ulysses
1 year ago
Yes, you're right. We need to leverage the Match Skills Scheduling Policy.
PI
Pilar
2 years ago
I think the correct answers are B and D.
PA
Paris
2 years ago
I'm not sure, but I think B could also be a valid option since it mentions Match Skills Scheduling Policy.
MI
Mireya
2 years ago
I agree with Dianne, A and C make sense because they involve matching skills and qualifications.
DI
Dianne
2 years ago
I think A and C are the correct answers.