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Salesforce FSL-201 Exam - Topic 1 Question 27 Discussion

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.What should the consultant recommend to meet this requirement?
D) Include the Required Resource work type in Scheduling Policies.
A) Assign a Preferred status Resource Preference to the Account.
B) Configure an account preference on the Service Resource record.
C) Designate a Skill-based resource to the Work Order.

Salesforce FSL-201 Exam - Topic 1 Question 27 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 27
Topic #: 1
[All FSL-201 Questions]

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

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Suggested Answer: D

by Daniel at Dec 23, 2022, 06:03 PM

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Dominga
10 months ago
Wait, are we sure this will actually improve customer satisfaction?
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Rebbecca
10 months ago
D could be useful, but is it really necessary?
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Ronald
10 months ago
C might complicate things too much.
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Cordie
11 months ago
I think B is the way to go! More control over assignments.
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Pok
11 months ago
A sounds like a solid plan for consistency.
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Lindsey
11 months ago
I feel like including the Required Resource work type in Scheduling Policies could streamline things, but I’m not confident it directly addresses the customer relationship focus.
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Kathryn
11 months ago
Skill-based resources could be important, but I wonder if that really guarantees the same technician will return for follow-ups.
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Shay
11 months ago
I remember practicing a question about configuring account preferences, and it seemed like a good way to ensure continuity with the same technician.
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Cornell
11 months ago
I think assigning a Preferred status Resource Preference to the Account might help, but I'm not entirely sure how that impacts ongoing service.
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Hyman
11 months ago
I'm feeling pretty confident about this one. The diagram and the answer choices seem pretty straightforward, and I think I have a good handle on the concepts involved. I'll review my work one more time, but I'm leaning towards answer D.
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Melissa
11 months ago
Hmm, I'm a bit confused about the difference between search site affinity and dynamic captaincy. I'll need to think this through carefully.
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Chandra
11 months ago
I'm not too sure about this one. My initial thought was that the metadata might be stored in ZooKeeper, since that's often used for managing distributed systems. But I'm not totally sure about that. I'll have to review my notes on Hive's architecture to figure this out.
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