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Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
Suggested Answer: D
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12 comments · newest first
DO
Dominga
12 months ago
Wait, are we sure this will actually improve customer satisfaction?
RE
Rebbecca
12 months ago
D could be useful, but is it really necessary?
RO
Ronald
12 months ago
C might complicate things too much.
CO
Cordie
1 year ago
I think B is the way to go! More control over assignments.
PO
Pok
1 year ago
A sounds like a solid plan for consistency.
LI
Lindsey
1 year ago
I feel like including the Required Resource work type in Scheduling Policies could streamline things, but I’m not confident it directly addresses the customer relationship focus.
KA
Kathryn
1 year ago
Skill-based resources could be important, but I wonder if that really guarantees the same technician will return for follow-ups.
SH
Shay
1 year ago
I remember practicing a question about configuring account preferences, and it seemed like a good way to ensure continuity with the same technician.
CO
Cornell
1 year ago
I think assigning a Preferred status Resource Preference to the Account might help, but I'm not entirely sure how that impacts ongoing service.
HY
Hyman
1 year ago
I'm feeling pretty confident about this one. The diagram and the answer choices seem pretty straightforward, and I think I have a good handle on the concepts involved. I'll review my work one more time, but I'm leaning towards answer D.
ME
Melissa
1 year ago
Hmm, I'm a bit confused about the difference between search site affinity and dynamic captaincy. I'll need to think this through carefully.
CH
Chandra
1 year ago
I'm not too sure about this one. My initial thought was that the metadata might be stored in ZooKeeper, since that's often used for managing distributed systems. But I'm not totally sure about that. I'll have to review my notes on Hive's architecture to figure this out.