Discuss Salesforce FSL-201 Exam Topic 1 Question 2

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

ACreate a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

BCreate a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

CCreate a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

DConfigure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Suggested Answer: D

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12 comments · newest first

Carmen 12 months ago

C doesn't really address the lead creation part, does it?

Ernie 12 months ago

Wait, can a Flow really auto-create leads? That sounds too good to be true!

Launa 12 months ago

B could work, but it feels a bit clunky for the technicians.

Jodi 1 year ago

I think A is better since it allows for direct input during site visits.

Kenia 1 year ago

Option D seems like the most efficient way to automate lead creation.

Avery 1 year ago

I recall a question about sharing rules, but I'm not convinced that option C is the right approach here. It feels more about visibility than capturing leads.

Solange 1 year ago

I'm not entirely sure, but I feel like creating a Quick Action like in option A could work too. It seems straightforward for the technicians to use.

Tequila 1 year ago

I think option D sounds familiar. I remember we practiced something about using Flows to automate lead creation.

Glory 1 year ago

I might be overthinking it, but option B seems off. A Web-to-Lead page doesn’t really fit the scenario of capturing opportunities during site visits, right?

Benedict 1 year ago

This question seems straightforward, but I want to make sure I understand the details of the PHIPA law before answering.

Nieves 1 year ago

Hmm, I'm not too sure about this one. I'll have to review the indexes.conf documentation again to see if I can find the right setting.

Barabara 1 year ago

Okay, let me think this through. I know the goal is to transform the company into a customer-driven organization, so I'm going to go with A. Giving customers more flexibility in how they interact with the company seems like a good way to start.

Salesforce FSL-201 Exam - Topic 1 Question 2 Discussion