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Salesforce FSL-201 Exam - Topic 1 Question 2 Discussion

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
D) Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
A) Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
B) Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
C) Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

Salesforce FSL-201 Exam - Topic 1 Question 2 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 2
Topic #: 1
[All FSL-201 Questions]

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

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Suggested Answer: D

by Mitsue at May 06, 2022, 08:57 AM

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Carmen
10 months ago
C doesn't really address the lead creation part, does it?
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Ernie
10 months ago
Wait, can a Flow really auto-create leads? That sounds too good to be true!
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Launa
10 months ago
B could work, but it feels a bit clunky for the technicians.
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Jodi
11 months ago
I think A is better since it allows for direct input during site visits.
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Kenia
11 months ago
Option D seems like the most efficient way to automate lead creation.
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Avery
11 months ago
I recall a question about sharing rules, but I'm not convinced that option C is the right approach here. It feels more about visibility than capturing leads.
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Solange
11 months ago
I'm not entirely sure, but I feel like creating a Quick Action like in option A could work too. It seems straightforward for the technicians to use.
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Tequila
11 months ago
I think option D sounds familiar. I remember we practiced something about using Flows to automate lead creation.
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Glory
11 months ago
I might be overthinking it, but option B seems off. A Web-to-Lead page doesn’t really fit the scenario of capturing opportunities during site visits, right?
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Benedict
11 months ago
This question seems straightforward, but I want to make sure I understand the details of the PHIPA law before answering.
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Nieves
11 months ago
Hmm, I'm not too sure about this one. I'll have to review the indexes.conf documentation again to see if I can find the right setting.
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Barabara
11 months ago
Okay, let me think this through. I know the goal is to transform the company into a customer-driven organization, so I'm going to go with A. Giving customers more flexibility in how they interact with the company seems like a good way to start.
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