Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 9 Question 34 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 34
Topic #: 9

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

AAssign a Preferred status Resource Preference to the Account.

BConfigure an account preference on the Service Resource record.

CDesignate a Skill-based resource to the Work Order.

DInclude the Required Resource work type in Scheduling Policies.

Show Suggested Answer

Suggested Answer: D

by Trinidad at Dec 29, 2022, 09:18 PM

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Laura

4 months ago

I like the idea of skill-based resources, but it might complicate things.

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Deandrea

4 months ago

Configuring account preferences could also work well!

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Harrison

4 months ago

Wait, are we sure that’s the best approach? Seems a bit limiting.

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Blondell

4 months ago

Totally agree, consistency is key for customer satisfaction!

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Carmen

4 months ago

I think assigning a Preferred status Resource Preference makes the most sense.

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Jerry

5 months ago

Including the Required Resource work type in Scheduling Policies seems like it could streamline things, but I’m not clear on how that ties into customer relationships.

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Deeanna

5 months ago

Designating a Skill-based resource sounds relevant, but I wonder if it really ensures the same technician returns to the customer.

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Lili

5 months ago

I remember practicing a similar question where configuring account preferences was mentioned. That could be a solid option too.

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Val

5 months ago

I think assigning a Preferred status Resource Preference to the Account might help, but I'm not entirely sure if that's the best approach.

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Jacquline

5 months ago

Okay, let's see. Recognition and ownership seem to be two of the factors, but I'm not sure about the other two. I'll have to review my notes on four-factor authentication.

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Devorah

5 months ago

Hmm, this seems like a tricky one. I'll need to think carefully about the different criteria that could determine article visibility.

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Jo Jo

3 years ago

Good answer is A

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