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Salesforce Exam Field Service Consultant Topic 8 Question 71 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 71
Topic #: 8
[All Field Service Consultant Questions]

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

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Suggested Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.


by Helene at Sep 15, 2024, 08:48 AM

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Kristine
8 months ago
Ha! With over 50% of service appointments being created on the same day, I bet the techs are running around like headless chickens. This question is just begging for a good ol' fashioned game of 'Technician Tetris'.
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Tresa
8 months ago
Option C is just asking for trouble. Automatically changing the status to 'Dispatched' for all service appointments? That's a recipe for disaster!
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Georgeanna
8 months ago
I'm not sure about option B. Automatically changing the schedule policy could cause more problems than it solves.
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Edward
7 months ago
User 4: Yeah, that could cause confusion. Option D seems like a better choice, scheduling unscheduled services to available resources.
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Stephane
7 months ago
User 3: I'm not so sure about option C. Automatically changing the status to Dispatched might not be the best solution.
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Dottie
7 months ago
User 2: I agree, it would definitely make things more efficient. Plus, it's important to have prompt service for customers.
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Mattie
8 months ago
I think option A sounds like a good idea. Automatically dispatching service appointments could help with the changing schedule.
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Giuseppe
8 months ago
Option A sounds good. Automatically dispatching service appointments using drip feed could help keep things organized and running smoothly.
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Hubert
8 months ago
I think option D is the way to go. Automatically scheduling unscheduled services to available resources seems like the most efficient solution to me.
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Felice
7 months ago
It makes sense to have a system that can automatically assign unscheduled services to available resources to ensure efficient use of time.
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Mi
8 months ago
I think automatically scheduling unscheduled services to available resources would definitely help with the Technician's changing schedule.
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Maynard
8 months ago
I agree, option D sounds like the best choice for optimizing the scheduling process.
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Armanda
9 months ago
I'm not sure, I think option A could also work well.
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Azalee
9 months ago
I agree with Margot, option D seems like the best choice.
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Margot
9 months ago
I think we should go with option D.
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