Salesforce Exam Field Service Consultant Topic 8 Question 70 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 70
Topic #: 8

[All Field Service Consultant Questions]

Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.

On which object should the Consultant define a Quick Action to create the Work Order?

AEntitlement

BOpportunity

CCase

DContact

Show Suggested Answer

Suggested Answer: C

A quick action is used to create a record from another record with predefined field values. By defining a quick action to create a work order from a case, the agent can easily create a work order for on-site support after verifying the customer's entitlement and product.

by Jettie at Sep 18, 2024, 06:20 PM

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Lavonna

9 months ago

Haha, Ciara's got a point. Choosing Opportunity would be like trying to change a tire on your car's steering wheel. C) Case is the way to go.

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Ciara

9 months ago

B) Opportunity? Really? That's a stretch. The question is clearly about creating a Work Order, which has nothing to do with Opportunities.

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Lenna

8 months ago

A) Entitlement is the correct object for defining a Quick Action to create a Work Order.

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Gilma

8 months ago

B) I agree, Opportunity doesn't seem to be the right object for creating a Work Order.

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Stefan

8 months ago

C) Case would make sense since it involves creating a Work Order for on-site support.

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Xuan

8 months ago

A) Entitlement seems like the most logical choice for creating a Work Order.

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Audra

9 months ago

I'm going with C) Case as well. It makes sense to create the Work Order on the Case object, where the agent can easily access the customer's information.

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Shawnda

8 months ago

Definitely, having the Work Order creation option easily accessible on the Case object makes the most sense.

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Janine

8 months ago

I agree, creating the Work Order on the Case object would streamline the process for the Agent.

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Royal

8 months ago

I think C) Case is the best option. It's where all the customer information is stored.

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Delmy

9 months ago

I disagree. I believe the Quick Action should be defined on the Opportunity object, as it is related to potential sales opportunities and can help streamline the process.

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Daren

9 months ago

I agree with Jonelle. Since the Work Order is created when a Technician needs to go on-site, it makes sense to define the Quick Action on the Case object.

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Dolores

9 months ago

C) Case seems like the obvious choice here. The question mentions that the Work Order is created after confirming the customer's eligibility, which would be done through the Case object.

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