Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 8 Question 7 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 7
Topic #: 8

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

AEdit the Service Appointment and add a new Service Resource.

BUpdate the Service Crew on the Service Appointment's Work Type.

CUse the Crew Management tool to add Service Resources to the Crew.

DA Create a new Service Appointment with a different Crew.

Show Suggested Answer

Suggested Answer: D

by Gladys at May 05, 2022, 11:56 AM

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Louann

4 months ago

Totally agree, adding resources is the way to go!

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Irving

4 months ago

Wait, can you really just edit the appointment like that?

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Latonia

4 months ago

Definitely use the Crew Management tool for this!

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Mattie

4 months ago

I think updating the Work Type is a better option.

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Portia

4 months ago

You can add a new Service Resource to the appointment.

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Mammie

5 months ago

I remember that creating a new Service Appointment could be a last resort, so D doesn’t seem like the most efficient solution.

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Charlie

5 months ago

I practiced a similar question, and I feel like updating the Work Type might not actually change the Crew's skills, so B might not be the best choice.

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Carman

5 months ago

I'm not entirely sure, but option A seems plausible too since editing the appointment could allow for adding a new resource.

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Ammie

5 months ago

I think option C sounds right because I remember something about using Crew Management to adjust resources.

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Rosalind

5 months ago

I'm a bit unsure about the specifics of the Active Cache integration, but I'll give it my best shot. Gotta eliminate the options that are part of the integration.

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Dean

5 months ago

I'm a bit confused on the differences between the networking options. I'll need to review the details of each one to determine the best approach for minimizing latency in this SAP landscape.

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