Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 5 Question 57 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 57
Topic #: 5

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Theron at Apr 28, 2024, 04:12 PM

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Refugia

3 months ago

Wait, can we really keep them open that long? Sounds risky.

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Mila

3 months ago

Agreed, the approval process is key here!

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Micheal

3 months ago

Custom Work Order Status? Not sure that would work for this.

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Florinda

4 months ago

I think Custom Validation Rule on Work Orders is a must too.

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Jamal

4 months ago

Definitely need a Custom Approval Process on Work Orders!

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Jenifer

4 months ago

I’m leaning towards Custom Approval Process and Custom Validation Rule, but I’m not confident. I just hope I remember the details correctly during the exam!

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Jenifer

4 months ago

I feel like Custom Work Order Status could be relevant here too, but I can't recall if it directly prevents closure. We had a similar question in our last mock exam.

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Ernest

4 months ago

I'm not entirely sure, but I remember something about using Custom Validation Rules to prevent closing. Could that be one of the answers?

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Mirta

5 months ago

I think we might need a Custom Approval Process on Work Orders to ensure they can't be closed until the report is signed. That sounds familiar from our practice sessions.

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Marti

5 months ago

I'm a bit unsure about this one. Preventing the Work Order from being closed until the Customer Service Report is signed... Custom Escalation Rules and Custom Validation Rule could work, but I'm not 100% confident. Might need to double-check the options.

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Caprice

5 months ago

Okay, let me think this through. We need to keep the Work Order open until the Customer Service Report is signed, so I'm thinking Custom Approval Process and Custom Work Order Status would be the way to go. Gotta make sure those configurations are set up properly.

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Lasandra

5 months ago

Hmm, this one seems straightforward. I think the key is to prevent the Work Order from being closed until the Customer Service Report is signed. Custom Approval Process and Custom Validation Rule on Work Orders should do the trick.

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Omer

5 months ago

Ah, this is a good one. To prevent the Work Order from closing before the Customer Service Report is signed, I'd go with Custom Approval Process and Custom Work Order Status. That should give us the control we need over the Work Order lifecycle.

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Dorothy

5 months ago

This seems pretty straightforward. I'll carefully read through the options and think about the types of feeds I've learned about in the course.

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Dahlia

5 months ago

Okay, I think I've got this. The question is asking about the default behavior, so that means it's talking about the out-of-the-box behavior, not any custom mapping. Based on that, I'm going to go with option C - field names are returned with a lowercase first letter, camelcase convention.

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Ashton

2 years ago

Yes, Approval Process could ensure no one closes Work Orders prematurely.

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Kenda

2 years ago

What about a Custom Approval Process? Looks like it could be useful too.

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Chu

2 years ago

I agree with you. Validation Rules are pretty straightforward and effective.

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Arthur

2 years ago

This is a classic 'choose the two most relevant options' kind of question. I'm feeling B and D - can't close those work orders without approval and validation!

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Abel

2 years ago

Yes, having a custom approval process and validation rule on work orders would definitely help in ensuring they remain open until the Customer Service Report is signed.

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