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Salesforce Exam Field Service Consultant Topic 6 Question 79 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 79
Topic #: 6
[All Field Service Consultant Questions]

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

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Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


by Laura at Mar 04, 2025, 03:34 PM

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Corinne
27 days ago
Scheduling Time Slots, as in Option C, sounds like a good idea, but it's not as direct as consolidating the work into a single Work Order. Option B is the winner!
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Brice
28 days ago
Option D is interesting, but creating separate Service Appointments for each Asset might be overkill. B is the way to go, in my opinion.
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Fatima
12 days ago
But wouldn't creating separate Service Appointments help with scheduling?
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Octavio
13 days ago
Yeah, having all the assets in one Work Order makes it easier for the Technician.
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Erasmo
14 days ago
I agree, option B seems like the most efficient choice.
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Nobuko
1 months ago
Haha, I bet the customer is just hoping the Technician can do it all in one visit. No one likes dealing with multiple appointments!
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Cordie
1 months ago
I agree, Option B is the way to go. It's a smart way to group all the assets into a single Work Order with separate Line Items.
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Micheline
5 days ago
I think Option B is the most efficient way to handle multiple assets during a single visit.
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Isabelle
13 days ago
Agreed, having all the assets in one Work Order makes it easier to manage and track.
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Lenita
1 months ago
Option B is definitely the best choice. It streamlines the process for the Technician.
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Delsie
2 months ago
Option B seems like the most efficient solution to consolidate the work for the Technician and minimize impact for the customer.
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Lizette
1 months ago
That sounds like a good idea. It would definitely help streamline the process.
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Huey
2 months ago
B) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
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Sage
2 months ago
But wouldn't creating independent Work Orders help minimize impact for the customer?
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Junita
2 months ago
I disagree, I believe we should create a single Work Order with Line Items for each Asset.
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Sage
3 months ago
I think we should create independent Work Orders for each Asset.
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