Free Preparation Discussions
MENU
Salesforce Exam Field Service Consultant Topic 6 Question 67 Discussion
Topic #: 6
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Armanda
1 months agoEleonora
1 months agoAlba
1 months agoRuth
12 days agoEliseo
2 months agoGearldine
1 months agoLashawn
1 months agoCandra
2 months agoRaylene
2 months agoLouann
2 months agoLuisa
2 months ago