Salesforce Exam Field Service Consultant Topic 6 Question 53 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 53
Topic #: 6

[All Field Service Consultant Questions]

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.

How can these certifications be managed on the Resource?

A, Add the Resource Skill and track certification using reminder.

BAdd the Resource Skill and create Absence once expired.

CAdd the Resource Skill and remove from the Service Territory once expired.

DAdd the Resource Skill and set the End Date.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Geoffrey at Mar 06, 2024, 12:15 AM

Limited Time Offer

25%

Off

Get Premium Field Service Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Moon

27 days ago

Honestly, I just want a certification management system that's as simple as turning on airplane mode to avoid those pesky renewals. Is that too much to ask?

upvoted 0 times

...

Katie

29 days ago

Ah, the joys of certification management. It's like a never-ending game of 'Certification Tetris' trying to keep all those expiration dates in check. Where's the 'Cheat Code' option when you need it?

upvoted 0 times

Lewis

C) Add the Resource Skill and remove from the Service Territory once expired.

upvoted 0 times

...

Carolann

10 days ago

B) Add the Resource Skill and create Absence once expired.

upvoted 0 times

...

Carlene

11 days ago

A, Add the Resource Skill and track certification using reminder.

upvoted 0 times

...

Winfred

1 months ago

Option C sounds a bit harsh, removing the resource from the territory just because their certification expired? That's a bit extreme, don't you think? I'll stick with the more sensible options.

upvoted 0 times

...

Juan

1 months ago

Option B with the automatic absence creation is an interesting idea, but it might be overkill for some certifications. I'd prefer a more flexible approach like Option A.

upvoted 0 times

Audra

2 days ago

I think Option B could be useful for critical certifications that require immediate action.

upvoted 0 times

...

Macy

8 days ago

I agree, Option A seems like a more flexible approach for managing certifications.

upvoted 0 times

...

Whitley

1 months ago

I agree, Option A seems like a more practical way to manage certifications.

upvoted 0 times

...

Justine

2 months ago

I'm leaning towards Option D. Setting the end date for the certification skill seems like a clean way to handle expiration without needing to create absences or remove the resource from the territory.

upvoted 0 times

Rickie

5 days ago

Adding a reminder could also be helpful to ensure timely renewal.

upvoted 0 times

...

Maybelle

14 days ago

I agree, setting an end date for the certification skill is efficient.

upvoted 0 times

...

Quentin

1 months ago

I think Option D is a good choice. It keeps things organized.

upvoted 0 times

...

Honey

2 months ago

Option A seems the most straightforward way to manage certifications. Adding the skill and using reminders to track renewals is a simple and effective approach.

upvoted 0 times