Salesforce Exam Field Service Consultant Topic 6 Question 53 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 53
Topic #: 6

[All Field Service Consultant Questions]

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.

How can these certifications be managed on the Resource?

A, Add the Resource Skill and track certification using reminder.

BAdd the Resource Skill and create Absence once expired.

CAdd the Resource Skill and remove from the Service Territory once expired.

DAdd the Resource Skill and set the End Date.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Geoffrey at Mar 06, 2024, 12:15 AM

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27 days ago

I think option A is the best. We can track certifications using reminders.

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