Salesforce Exam Field-Service-Consultant Topic 5 Question 26 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam

Question #: 26
Topic #: 5

AW Computing uses a private record access model in the sales, support, and field service organizations.

How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

ACreate a user territory for the technicians' primary and secondary territories.

BCreate a process to change the owner of the service appointment to the assigned technician.

BEnable the sharing features in the Field Service settings in the Setup menu.

DConfigure a sharing rule to share dispatched service appointments with the assigned resource.

Show Suggested Answer

Suggested Answer: A

by Chaya at Jul 27, 2022, 02:14 AM

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