Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 3 Question 72 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 72
Topic #: 3

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

AThe action was added as part of the Salesforce mobile navigation settings options.

BThe actions were not added to the Classic Publisher Quick Actions section on the page layout.

CThe actions were not added to the Mobile and Lightning Actions section on the page layout.

DThe action type being utilized on the Work Order object is Lightning component.

Show Suggested Answer

Suggested Answer: B, C

To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.

by Diego at Sep 14, 2024, 04:22 AM

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Blair

3 months ago

The action type being Lightning component could be a factor too.

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Nu

3 months ago

Wait, are we sure it’s not just a glitch?

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Elfriede

3 months ago

I think it could also be the Classic Publisher issue.

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Mickie

4 months ago

Totally agree, that’s probably it!

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Lanie

4 months ago

The actions need to be in the Mobile and Lightning Actions section.

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Caitlin

4 months ago

I wonder if the action type being a Lightning component could be causing the visibility issue, but I need to double-check that.

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Fernanda

4 months ago

I practiced a question similar to this, and I feel like the Classic Publisher might not be relevant for mobile apps.

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Colby

4 months ago

I think the actions need to be in the Mobile and Lightning Actions section to show up in the Field Service app, right?

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Hollis

5 months ago

I remember something about mobile navigation settings, but I'm not sure if that's the main issue here.

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Royce

5 months ago

This is a good opportunity to demonstrate my knowledge of Salesforce mobile app configuration. I'll carefully consider each answer choice and select the two that best explain the scenario.

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Venita

5 months ago

I think the key here is understanding how custom actions are configured and where they need to be added to be visible in different mobile apps. I'll need to double-check the page layout settings and mobile navigation options.

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Cassie

5 months ago

Okay, let's see. The question is asking about why the custom actions are visible in the Salesforce mobile app but not in the Field Service mobile app. I'll need to review the options and see which ones make the most sense.

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Stanford

5 months ago

Hmm, this seems like a tricky one. I'll need to think carefully about the differences between the Salesforce mobile app and the Field Service mobile app.

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Melita

5 months ago

Okay, I've got this. Minimize customizations, focus on out-of-the-box features, and make sure the solution can scale. Seems like a solid approach.

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Adelina

1 year ago

Option D sounds like the right answer. If the actions are based on Lightning components, they may not be compatible with the Field Service mobile app. Just a wild guess though.

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Carolynn

1 year ago

I'm not sure about the answer, but I hope the system administrator at Ursa Major Solar doesn't get any 'ursa-major' problems trying to fix this issue.

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Phung

1 year ago

C) The actions were not added to the Mobile and Lightning Actions section on the page layout.

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Janine

1 year ago

A) The action was added as part of the Salesforce mobile navigation settings options.

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Marti

1 year ago

Another reason could be that the action type being used is a Lightning component, which might not be supported in the Field Service mobile app.

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Cristy

1 year ago

I agree with Stacey. That could be one reason why the actions are not showing in the Field Service mobile app.

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Stacey

1 year ago

I think the actions are not added to the Mobile and Lightning Actions section on the page layout.

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Mickie

1 year ago

The actions were probably designed for the Salesforce mobile app, not the Field Service mobile app. That's why they are only showing up in the Salesforce app. Maybe the developer should have checked the requirements more carefully.

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Shelton

1 year ago

I think option C is the correct answer. The actions need to be added to the Mobile and Lightning Actions section on the page layout for them to be visible in the Field Service mobile app.

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