Salesforce Exam Field Service Consultant Topic 3 Question 64 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 64
Topic #: 3

[All Field Service Consultant Questions]

Universal Containers (UC) has enabled Salesforce Field

Service and installed the managed package. UC wants to

ensure that Technicians can update their own

appointments' status using the Dispatcher console Gantt

chart.

Which steps should the Consultant take to meet these

requirements?

ACreate Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

BCreate Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

CCreate Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

DCreate Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Stevie at Jul 17, 2024, 04:51 AM

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Ilene

9 days ago

Option D seems like the most comprehensive solution to meet the requirement. Assigning the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician will give them the necessary permissions to update appointment status.

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