Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 7 Question 44 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 44
Topic #: 7

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

ACreate a child work order for maintenance on the original installation work order.

BAdd the preferred resource service objective to the scheduling policy.

CAdd the technician as the required resource on the service appointment.

DAdd the technician as a preferred resource on the account record.

Show Suggested Answer

Suggested Answer: B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.

by Skye at Aug 08, 2023, 08:36 PM

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Carlota

3 months ago

I agree with B, but I’m skeptical about A being the right choice.

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Dottie

3 months ago

Wait, can you really just assign the same tech like that?

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Bulah

4 months ago

A seems a bit off for this situation.

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Marilynn

4 months ago

I think D could work too, but not sure if it's necessary.

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Levi

4 months ago

Definitely B and C! Those make the most sense.

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Carlene

4 months ago

I’m leaning towards adding the technician as the required resource on the service appointment. That seems like a direct way to ensure they get assigned.

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Michal

4 months ago

I feel like creating a child work order could be relevant, but it seems more about tracking than assigning the technician.

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Octavio

5 months ago

I remember something about scheduling policies from practice questions, so maybe adding the preferred resource service objective is correct too?

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Ettie

5 months ago

I think adding the technician as a preferred resource on the account record might be one of the answers, but I'm not entirely sure.

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Lino

5 months ago

I'm a bit unsure about this one. The options seem pretty similar, and I'm not entirely clear on the differences between them. I'll need to re-read the question and think it through step-by-step.

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Lasandra

5 months ago

I feel pretty confident about this one. The Data Loader can handle multiple objects, but I believe the correct answer is one of the lower numeric options. I'll review the details to double-check, but I think I know the right answer.

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Linn

5 months ago

This is a good test of my understanding of AWS data services. I'll need to review the capabilities of each option to determine which two best fit the requirements described in the question.

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