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Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 2 Question 95 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam
Question #: 95
Topic #: 2
[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

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Suggested Answer: A, B

User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Job in Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records


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Luis
20 hours ago
I think we might need to configure the User Territory Sharing Job, but I'm not entirely sure if that's the only step we need to take.
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