Free Preparation Discussions
MENU
Salesforce Exam Field Service Consultant Topic 2 Question 76 Discussion
Topic #: 2
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Letha
1 months agoGeoffrey
4 days agoLaurel
13 days agoBilli
17 days agoBernadine
1 months agoSharee
1 months agoFreeman
4 days agoVincent
11 days agoAileen
2 months agoMendy
13 days agoLachelle
22 days agoDestiny
28 days agoHermila
2 months agoGeorgiana
2 months agoRose
1 months agoJacklyn
1 months agoErasmo
1 months agoStefany
1 months agoFranchesca
1 months agoBlossom
2 months agoSalley
2 months agoDelmy
3 months ago