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Salesforce Exam Field Service Consultant Topic 2 Question 76 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 76
Topic #: 2
[All Field Service Consultant Questions]

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

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Suggested Answer: B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.


Contribute your Thoughts:

Frederica
6 days ago
Hmm, this seems pretty straightforward. I'd go with options B and D, that way the technician is marked as a preferred resource both on the scheduling policy and the account record.
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Julie
11 hours ago
I agree, selecting options B and D will ensure the technician is assigned to subsequent service calls.
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Jimmie
10 days ago
I believe we should also add the preferred resource service objective to the scheduling policy for better organization.
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Maurine
19 days ago
I agree with that. It makes sense to have the same technician for consistency.
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Darrin
21 days ago
I think the technician should be added as the required resource on the service appointment.
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