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Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam
Question #: 5
Topic #: 2
[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

Service Appointments in a ''Cannot Complete'' status may indicate that an additional part or expert assistance is

needed to complete the work. Universal Containers defined that Service Appointments in a 'Cannot Complete'

status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

by Kris at May 08, 2022, 11:45 AM

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Lucina
5 months ago
Not sure about defining it as a pinned status, seems unnecessary.
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Sherell
6 months ago
Totally agree with A, it makes sense to allow rescheduling!
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Brett
6 months ago
Wait, can you really not reschedule 'Cannot Complete' statuses?
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Mira
6 months ago
I think B is more important than people realize.
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Veronika
6 months ago
A and D seem like solid choices.
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King
6 months ago
I vaguely recall that preventing updates from "Cannot Complete" to "None" was important for maintaining history, so option B might be key here.
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German
6 months ago
I feel like defining "Cannot Complete" as a pinned status could help with tracking, but I'm unsure if it should be for Auto-Dispatch or Scheduling.
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Emerson
6 months ago
I think we practiced a similar question where we had to prevent certain status updates. Maybe option B is the right choice?
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Meghan
7 months ago
I remember discussing how "Cannot Complete" statuses should be handled, but I'm not sure if we should allow transitions to "scheduled."
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Jade
7 months ago
Hmm, this is a tricky one. I need to make sure I understand the differences between the answer choices before selecting the right option.
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Sherell
7 months ago
Okay, let me think this through. CTQ must be referring to the important qualities or characteristics that customers value when making a purchase. I'm going to go with Critical-to-quality on this one.
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