Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?
A, Add the Resource Skill and track certification using reminder.
This option allows the Resource Skill to expire when the certification expires, and prevents the resource from being scheduled for jobs that require that skill. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_skills.htm&type=5
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