Free Preparation Discussions
MENU
Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 1 Question 94 Discussion
Topic #: 1
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1.In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2. Reference:1https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=52https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
Currently there are no comments in this discussion, be the first to comment!