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Salesforce Exam Field Service Consultant Topic 1 Question 60 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 60
Topic #: 1
[All Field Service Consultant Questions]

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed

before lower-priority work.

What should the Consultant recommend to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


by Kerry at May 31, 2024, 08:41 PM

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Shawana
8 days ago
Option D, because who doesn't love a good ol' batch class to save the day? It's like a superhero for your work orders!
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Tyisha
12 days ago
Reshuffle action in the Gantt? Sounds like the easy way out. I'm gonna go with C and show off my Apex coding chops!
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Idella
18 days ago
Global Optimization job running hourly? That's overkill, don't you think? Unless Universal Containers has a serious emergency work problem, I don't think that's the best approach.
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Sylvia
3 days ago
User 1: Apply the Reshuffle action within the Gantt.
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Jimmie
20 days ago
But wouldn't creating a custom Gantt action to call an Apex class also be a good option?
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Gerri
24 days ago
Batch Apex to unschedule low-priority work orders? Where's the challenge in that? I want something that really showcases my Salesforce skills.
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Vilma
25 days ago
Option C seems like the way to go. A custom Gantt action to call an Apex class? That's the kind of fancy-pants solution I'd expect from a consultant!
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Dierdre
30 days ago
I agree, that seems like the most efficient way to prioritize emergency work.
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Shad
1 months ago
I think we should apply the Reshuffle action within the Gantt.
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