Salesforce Certified Field Service Consultant (FS-Con-101) Exam - Topic 1 Question 22 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant (FS-Con-101) exam

Question #: 22
Topic #: 1

[All Salesforce Certified Field Service Consultant (FS-Con-101) Questions]

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

AScheduled End

BArrival Window Start

CScheduled Start

DArrival Window End

Show Suggested Answer

Suggested Answer: B, D

by Louvenia at May 03, 2022, 03:34 PM

Limited Time Offer

25%

Off

Get Premium Salesforce Certified Field Service Consultant (FS-Con-101) Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Delila

4 months ago

I’m surprised they don’t mention the Arrival Window End more often!

upvoted 0 times

...

Albina

4 months ago

Scheduled End and Scheduled Start are definitely the right choices.

upvoted 0 times

...

Lourdes

4 months ago

Wait, why would we share the Arrival Window End? Seems unnecessary.

upvoted 0 times

...

Elvera

4 months ago

Totally agree, those are the most important!

upvoted 0 times

...

Bette

4 months ago

I think Scheduled Start and Arrival Window Start are key.

upvoted 0 times

...

Katina

5 months ago

I feel like Scheduled Start and Arrival Window Start make the most sense. They give a clear idea of when to expect the service.

upvoted 0 times

...

Antonio

5 months ago

I'm a bit confused. I thought both Arrival Window fields were important, but now I'm leaning towards Scheduled End as well.

upvoted 0 times

...

Leonor

5 months ago

I think we should definitely share the Scheduled Start time with customers, but I'm not sure about the second field. Maybe Arrival Window Start?

upvoted 0 times

...

Paulene

5 months ago

I remember practicing a question like this, and I think Arrival Window End could be important too. It helps set clear expectations.

upvoted 0 times

...

Santos

5 months ago

I think the key here is to focus on the term "price analysis." That tells me this is about evaluating the competitiveness of something, which would be option A. I'm feeling good about that choice.

upvoted 0 times

...

Noel

5 months ago

Wait, is net historical value an element of asset depreciation? I'm a bit confused on that one. Let me re-read the question and options.

upvoted 0 times

...