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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 8 Question 1 Discussion

What are two ways a question can be escalated to a case?Choose 2 answers
A) Manually by a moderator selecting ''Escalate to Case'' in the Feed and D) Automatically via process Builder by meeting specified criteria
B) Manually by users commenting ''Escalate''
C) Automatically via Case Assignment Rules

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 8 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 1
Topic #: 8
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

What are two ways a question can be escalated to a case?

Choose 2 answers

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Suggested Answer: A, D

by Lynelle at May 03, 2022, 09:36 AM

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Kristian
9 months ago
I thought it was only automatic methods that counted.
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Yvonne
9 months ago
Wait, can users really escalate just by commenting?
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Fallon
10 months ago
Definitely A and D! Makes sense.
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Gayla
10 months ago
I think B could work too, but not sure.
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Audra
10 months ago
A and C are the right answers!
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Josephine
10 months ago
I feel like both A and C make sense, but I can't recall if users can escalate by commenting. That might be option B.
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Brianne
10 months ago
I’m a bit confused about the automatic options. Is it D that involves process Builder?
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Josefa
10 months ago
I remember we practiced a question about escalation rules, and I feel like option C is definitely one of the answers.
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Hayley
10 months ago
I think one way to escalate is manually by a moderator, but I'm not sure if it's option A or B.
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Meghann
10 months ago
The requirement to prevent accidental deletion is a good catch. I'll make sure to update the stack options accordingly.
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William
10 months ago
Hmm, this is a tricky one. I don't think the Scrum Master should just tell the team to figure it out themselves (B) or create the report themselves (D). Those don't seem very Scrum-aligned. I'm leaning towards A or E, but I'll double-check the Scrum Guide to be sure.
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Alisha
10 months ago
This seems like a straightforward question about making a CEO's presentations more interactive and engaging. I think I'd focus on options B or C - live streaming with audience Q&A or a panel format. Those seem like the most logical ways to make the speeches more social.
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Carmelina
10 months ago
I think the main thing an audit trail does is ensure all transactions are recorded properly. That way, you can verify the completeness of the accounting records. I'll go with option A.
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Melynda
10 months ago
I'm a bit confused on the specifics here. Do I need to set the tag on R2, R3, or R1? And which router should I apply the route map on? I want to make sure I get this right.
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