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What are two ways a question can be escalated to a case?
Choose 2 answers
Suggested Answer: A, D
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14 comments · newest first
KR
Kristian
12 months ago
I thought it was only automatic methods that counted.
YV
Yvonne
12 months ago
Wait, can users really escalate just by commenting?
FA
Fallon
12 months ago
Definitely A and D! Makes sense.
GA
Gayla
1 year ago
I think B could work too, but not sure.
AU
Audra
1 year ago
A and C are the right answers!
JO
Josephine
1 year ago
I feel like both A and C make sense, but I can't recall if users can escalate by commenting. That might be option B.
BR
Brianne
1 year ago
I’m a bit confused about the automatic options. Is it D that involves process Builder?
JO
Josefa
1 year ago
I remember we practiced a question about escalation rules, and I feel like option C is definitely one of the answers.
HA
Hayley
1 year ago
I think one way to escalate is manually by a moderator, but I'm not sure if it's option A or B.
ME
Meghann
1 year ago
The requirement to prevent accidental deletion is a good catch. I'll make sure to update the stack options accordingly.
WI
William
1 year ago
Hmm, this is a tricky one. I don't think the Scrum Master should just tell the team to figure it out themselves (B) or create the report themselves (D). Those don't seem very Scrum-aligned. I'm leaning towards A or E, but I'll double-check the Scrum Guide to be sure.
AL
Alisha
1 year ago
This seems like a straightforward question about making a CEO's presentations more interactive and engaging. I think I'd focus on options B or C - live streaming with audience Q&A or a panel format. Those seem like the most logical ways to make the speeches more social.
CA
Carmelina
1 year ago
I think the main thing an audit trail does is ensure all transactions are recorded properly. That way, you can verify the completeness of the accounting records. I'll go with option A.
ME
Melynda
1 year ago
I'm a bit confused on the specifics here. Do I need to set the tag on R2, R3, or R1? And which router should I apply the route map on? I want to make sure I get this right.