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Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
Suggested Answer: D
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17 comments · newest first
EL
Eliseo
10 months ago
I thought Customer Identity was for individual users, not for agents.
LY
Lynelle
10 months ago
Definitely agree with that! Makes sense for case management.
FI
Filiberto
11 months ago
Wait, can third-party agents really use Partner Community? Sounds risky.
RO
Roxane
11 months ago
Customer Community Plus could work too, but not sure if it has all the features needed.
CR
Cruz
11 months ago
I think Partner Community is the way to go for third-party agents.
AV
Avery
11 months ago
I recall that third-party agents need specific permissions, so maybe Partner Community is the best fit, but I wish I had reviewed that section more thoroughly.
HE
Henriette
12 months ago
I’m leaning towards Customer Community for third-party staff, but I’m a bit confused about the differences between that and Customer Identity.
JO
Johnna
12 months ago
I remember a practice question about user licenses, and I feel like Customer Community Plus could be relevant here, but I need to double-check the features.
IL
Ilda
12 months ago
I think the Partner Community license might be the right choice since it allows third-party access, but I'm not entirely sure.
LI
Ligia
1 year ago
I feel like the Customer Identity license wouldn’t be suitable here since it’s more for user authentication rather than case management.
JO
Johnathon
1 year ago
I’m a bit confused about the differences between Customer Community and Customer Community Plus. Do they both allow case creation?
ED
Edda
1 year ago
I remember practicing a similar question, and I think the Customer Community Plus could be a good fit for managing cases.
NA
Natalie
1 year ago
I think the Partner Community license might be the right choice since it allows third-party access, but I'm not entirely sure.
DO
Domitila
1 year ago
Okay, I've got a strategy here. I'll eliminate the options that don't align with best practices for managing identified risks, then choose the one that describes the appropriate approach.
JI
Jill
1 year ago
This is a tricky one, but I think I can work through it. I'm going to start by thinking about what factors are typically used to evaluate budgeted annual operating income, and then eliminate the ones that don't fit.
HE
Helga
1 year ago
This is a tricky one, but I think the key is to focus on the risk assessment process. The controls should be considered during that step, not before or after.
MA
Martin
1 year ago
I think Content Fragments are key here for multi-channel content reuse. They seem perfect for creating content that can be used across websites, mobile apps, and Target.