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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 48 Discussion

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.Which user licenses should the implementation practitioner recommend for third-party staff?
D) Customer Community
A) Partner Community
B) Customer Identity
C) Customer Community Plus

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 48 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 48
Topic #: 5
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

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Suggested Answer: D

by Lashandra at May 27, 2023, 02:47 AM

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Eliseo
6 months ago
I thought Customer Identity was for individual users, not for agents.
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Lynelle
6 months ago
Definitely agree with that! Makes sense for case management.
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Filiberto
6 months ago
Wait, can third-party agents really use Partner Community? Sounds risky.
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Roxane
6 months ago
Customer Community Plus could work too, but not sure if it has all the features needed.
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Cruz
6 months ago
I think Partner Community is the way to go for third-party agents.
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Avery
7 months ago
I recall that third-party agents need specific permissions, so maybe Partner Community is the best fit, but I wish I had reviewed that section more thoroughly.
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Henriette
7 months ago
I’m leaning towards Customer Community for third-party staff, but I’m a bit confused about the differences between that and Customer Identity.
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Johnna
7 months ago
I remember a practice question about user licenses, and I feel like Customer Community Plus could be relevant here, but I need to double-check the features.
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Ilda
7 months ago
I think the Partner Community license might be the right choice since it allows third-party access, but I'm not entirely sure.
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Ligia
8 months ago
I feel like the Customer Identity license wouldn’t be suitable here since it’s more for user authentication rather than case management.
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Johnathon
8 months ago
I’m a bit confused about the differences between Customer Community and Customer Community Plus. Do they both allow case creation?
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Edda
8 months ago
I remember practicing a similar question, and I think the Customer Community Plus could be a good fit for managing cases.
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Natalie
8 months ago
I think the Partner Community license might be the right choice since it allows third-party access, but I'm not entirely sure.
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Domitila
8 months ago
Okay, I've got a strategy here. I'll eliminate the options that don't align with best practices for managing identified risks, then choose the one that describes the appropriate approach.
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Jill
8 months ago
This is a tricky one, but I think I can work through it. I'm going to start by thinking about what factors are typically used to evaluate budgeted annual operating income, and then eliminate the ones that don't fit.
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Helga
8 months ago
This is a tricky one, but I think the key is to focus on the risk assessment process. The controls should be considered during that step, not before or after.
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Martin
8 months ago
I think Content Fragments are key here for multi-channel content reuse. They seem perfect for creating content that can be used across websites, mobile apps, and Target.
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