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Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Suggested Answer: A, B, C
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13 comments · newest first
AS
Ashley
12 months ago
Definitely need that FAQ on the Home page!
CH
Chanel
12 months ago
An announcement group could be useful for quick updates!
NO
Noah
12 months ago
Not sure if Chatter Questions will really reduce calls...
LA
Lauran
1 year ago
Totally agree, a chatbox would help a lot too.
DE
Derrick
1 year ago
A FAQ Knowledge article is a must!
PA
Pamella
1 year ago
I think the public announcement group could be useful, but it might not be as effective as the FAQ article or chatbox for reducing calls.
CA
Carylon
1 year ago
I feel like enabling Chatter Questions could help with self-service, but I wonder if people would actually use it instead of calling.
GE
Gerald
1 year ago
I'm a bit unsure about the chatbox. I remember we discussed it in class, but I'm not clear if it would really reduce call volume or just add another layer of support.
PA
Patrick
1 year ago
I think creating an FAQ Knowledge article is definitely a good option. It seems like a straightforward way to address repeat issues.
HI
Hillary
1 year ago
Ah, this is a good one. I think the key here is the word "best practice." While a set order for regression testing might work in some cases, I don't know if it can be considered a universal best practice. I'll need to think about the nuances of this question.
JA
Jade
1 year ago
Brand image and warranties - got it! Those are definitely key aspects of the product that influence how it's marketed. I feel pretty confident about those two choices.
KA
Kate
1 year ago
This seems like a good opportunity to apply my knowledge of field level security and record types. I'll carefully consider each of the answer choices to determine the most likely scenario.
RE
Refugia
1 year ago
Hmm, this one seems pretty straightforward. I think the answer is Minify, as that's a common technique for removing excess whitespace from files.