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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 2 Discussion

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?Choose 3 answers
A) Create an FAQ Knowledge article. and B) Deploy a chatbox to address common questions. and C) Enable Chatter Questions to encourage peer-to-self-service
D) Create a public ''announcement only' group for moderators to address common questions.
E) Create an FAQ rich text component on the Home page.

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 2 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 2
Topic #: 5
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

by Earleen at May 07, 2022, 11:56 AM

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Ashley
7 months ago
Definitely need that FAQ on the Home page!
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Chanel
7 months ago
An announcement group could be useful for quick updates!
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Noah
7 months ago
Not sure if Chatter Questions will really reduce calls...
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Lauran
8 months ago
Totally agree, a chatbox would help a lot too.
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Derrick
8 months ago
A FAQ Knowledge article is a must!
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Pamella
8 months ago
I think the public announcement group could be useful, but it might not be as effective as the FAQ article or chatbox for reducing calls.
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Carylon
8 months ago
I feel like enabling Chatter Questions could help with self-service, but I wonder if people would actually use it instead of calling.
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Gerald
8 months ago
I'm a bit unsure about the chatbox. I remember we discussed it in class, but I'm not clear if it would really reduce call volume or just add another layer of support.
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Patrick
8 months ago
I think creating an FAQ Knowledge article is definitely a good option. It seems like a straightforward way to address repeat issues.
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Hillary
8 months ago
Ah, this is a good one. I think the key here is the word "best practice." While a set order for regression testing might work in some cases, I don't know if it can be considered a universal best practice. I'll need to think about the nuances of this question.
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Jade
8 months ago
Brand image and warranties - got it! Those are definitely key aspects of the product that influence how it's marketed. I feel pretty confident about those two choices.
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Kate
8 months ago
This seems like a good opportunity to apply my knowledge of field level security and record types. I'll carefully consider each of the answer choices to determine the most likely scenario.
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Refugia
8 months ago
Hmm, this one seems pretty straightforward. I think the answer is Minify, as that's a common technique for removing excess whitespace from files.
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